Case no: 102870409704 If 90% of apps are reviewed within 24 hours, why is my app taking over 2 weeks and still not in the review process? As I submitted my app on April 6th, the review time is very long though

Since April 6 I’m waiting for review. No updates. They usually say that takes 24-48hrs to be reviewed. I'm at 10 days already. And I get no response on my emails and ticket.