I got a “DPLA violation” email. About an hour later my app disappeared from Top Charts in multiple countries. The app is still live, searchable, and on the product page it still says “Chart No.2 – Education.” I only posted it on Reddit and made lifetime free to get feedback from the community.
Here's the email:
"Notification of Apple Developer Program License Agreement (“DPLA”) violation:
Hello xx,
We're writing to inform you that your company isn't in compliance with the Apple Developer Program License Agreement (DPLA).
Section 11.2 (Termination) states:
(g) if You engage, or encourage others to engage, in any misleading, fraudulent, improper, unlawful or dishonest act relating to this Agreement, including, but not limited to, misrepresenting the nature of Your Application (e.g., hiding or trying to hide functionality from Apple’s review, falsifying consumer reviews for Your Application, engaging in payment fraud, etc.).
Be aware that manipulating App Store chart rankings, user reviews or search index may result in the loss of your developer program membership."
The weird part:
• The product page still shows ranks like “Chart No.2 – Education” (Hong Kong, and similar positions in a few other countries).
• Search still finds the app normally.
• But in the actual Top Charts lists the app is gone.
Territories affected (so far): Hong Kong, Taiwan, Macao, South Korea, Singapore, Malaysia, Portugal and a few more.
I did not buy installs, did not pay for reviews, did not gate features behind ratings. After the email I double checked and removed any copy that could be read as an incentive for reviews, just in case.
I have already emailed Support (Search & Discoverability and App Review). I am waiting, but thought I should ask here too.
My questions
1. Has anyone else seen their app silently removed from charts right after a DPLA warning?
2. Did it come back on its own? How long did it take?
3. Is there anything specific I should fix besides waiting and cleaning wording?
4. Is there an official appeal path for chart suppression, not full removal?
Reddit posts for context:
• https://www.reddit.com/r/iosapps/comments/1m4klxs/giving_away_lifetime_free_for_limited_time_i/
• https://www.reddit.com/r/SideProject/comments/1m5d7gh/im_giving_away_free_lifetime_access_for_my/
Thanks in advance for any guidance or shared experience.