The appeals process for when your Apple Developer account is in Pending Termination status doesn't work. The re-instate developer account form is very clear it shouldn't be used if it's pending. But the form for "I would like to appeal an app rejection or app removal" which is the correct form for pending state. Gives the error "There are no apps associated with this team." we do have apps associated. There could be thousands of developer accounts that weren't able to file an appeal correctly because of this bug. "If you would like to appeal this termination decis ion to the App Review Board, you must do so within 30 calendar days. When submitting your appeal, be sure to select "I would like to appeal an app rejection or app removal" from the drop-down menu on the Contact the App Review Team page and provide a written statement that includes the following:" Apple is very clear which to use.

Hi Guys, I have searched however unable to find an answer, and as I am new to app development, I am seeking help. So I have developed an app which is sensitive and I don't want the App Store to show its real icon on the store, as it will compromise victims. I would like to show a different icon on the App Store however retain the icon attached to the app, which has been approved. I would also like to edit the images displayed on the App Store, I have currently removed it from the store as I do not want to compromise the app. so can I change the icon app displayed in the App Store, and also edit the example images that I have sent when the app was reviewed , thanks in advance.

Title: Unable to upload app after App Transfer – ITMS-90076 Team ID mismatch (Keychain access issue) Body: Hello, I am experiencing an issue when uploading an iOS app after an App Transfer between two developer accounts. Current situation: The app has already been transferred to a new Apple Developer Team The app appears correctly under the new team in App Store Connect The Bundle Identifier remains the same I am building the app using the new Team's Apple Distribution certificate A new App Store provisioning profile has been created for the new Team However, when attempting to upload via Xcode Organizer (Distribute App → App Store Connect → Upload), the upload fails with the following error: ITMS-90076: Possible loss of keychain access. From my understanding: The previous app versions were signed with the old Team ID The new build is correctly signed with the new Team ID This seems to indicate that although the App Transfer is complete from a UI perspective, the App Store backend still compares against the previous Team ID. Questions: Is this expected behavior immediately after an App Transfer? Is there any required step to fully synchronize or refresh the app’s Team ID internally? Should it be possible to upload successfully after transfer without changing the Bundle ID? Is there a known delay or internal process before uploads from the new Team are accepted? Additional info: Xcode version: [your version] Newly created archive after transfer Certificates and provisioning have been recreated under the new Team Any guidance or similar experiences would be greatly appreciated. Thank you. 日本語 現在、App Transfer後のアプリをアップロードする際に問題が発生しています。 【状況】 ・アプリは新しいApple Developer Teamへ移転済み ・App Store Connect上でも新しいTeamに表示されています ・Bundle Identifierは変更していません ・新TeamのApple Distribution証明書でビルドしています ・新しいApp Store用Provisioning Profileも作成済みです しかし、Xcode Organizerからアップロード（Distribute App → App Store Connect → Upload）を実行すると、以下のエラーで失敗します。 ITMS-90076: キーチェーンアクセスの喪失の可能性 【認識】 ・旧バージョンは旧Team IDで署名されている ・新ビルドは新Team IDで正しく署名されている 【疑問点】 App Transfer直後にこの現象は仕様として起こるものでしょうか？ 内部的にTeam IDの同期や再反映を行う必要はありますか？ Bundle IDを変更せずにアップロードは可能な想定でしょうか？ App Transfer後にアップロードが可能になるまでタイムラグはありますか？ 【補足】 ・アーカイブはTransfer後に新規作成しています ・証明書およびプロビジョニングは新Teamで再作成済みです 同様の事象や解決方法をご存じの方がいらっしゃいましたら、ご教示いただけますと幸いです。 よろしくお願いいたします。

I have an app published on the App Store (https://apps.apple.com/us/app/junto%24/id1563846408) and, if someone accesses this URL from a device other than an iOS device, for example, a Windows computer with Chrome, a Linux machine with Chrome, or even an Android device, the page doesn't work. Access only works on iOS devices. I tried accessing URLs from other apps to check if it was a general problem, but the problem only occurs with my app's URL. Example of a working URL: https://apps.apple.com/br/app/juntos/id6449265641 My URL: https://apps.apple.com/br/app/junto%24/id1563846408 One difference is the "%24", which is the "$" in the code automatically inserted by Apple, and that's not the problem, since I can access the page on iOS devices. When I access my app's page through a search on the App Store, I can access the page, but if I refresh the page (F5), it stops working again. My app is public and all countries available. Why does this happen?

Hello everyone, Our app has been stuck in the "Waiting for Review" status in App Store Connect for an unusually long time. We have already submitted an expedited review request, but we have not received any response by email, and the app status has not changed. We would like to know if this may indicate that the review process is stuck, or if there is any action required from our side in App Store Connect. App information: Apple ID: 6756758769 Bundle ID: com.tajian.nxcrush SKU: NX_CN_2025 Current status: Waiting for Review We have checked App Store Connect and did not see any rejection, metadata issue, missing export compliance issue, or action item that requires our response. Has anyone experienced a similar situation? Is there any recommended way to contact App Review Support or ask Apple to check whether the review is stuck? Thank you.

On the iOS App Version page in App Store Connect, clicking Save shows an exclamation-mark error icon on the button, but no error message or field-level validation appears anywhere on the page. The Add for Review button stays greyed out, so I can't submit. This happens on every new version. What I've verified: •⁠ ⁠Build is attached and shows "Validated" in TestFlight, no warnings or compliance issues •⁠ ⁠All required metadata populated: Description, What's New, Keywords, Support URL, Marketing URL, Copyright, Version, Sign-In Information (working credentials), Contact Info •⁠ ⁠Export compliance answered •⁠ ⁠Release set to "Manually release this version" •⁠ ⁠Screenshots present for iPhone 6.5" (same assets that worked on a prior version) •⁠ ⁠Media Manager shows no warnings on any size •⁠ ⁠Account has the Account Holder role •⁠ ⁠Reproduced in Chrome (latest) and in Incognito Observation: on clicking Save, the screenshots section briefly refreshes/reloads, then the error icon appears on Save. No other error is surfaced anywhere. Current workaround: my engineer uploads the build directly from Xcode to App Store Connect, which lets the version through - but the web Save/submit path is broken on every release. Question: what validation is failing here without being surfaced in the UI, and how do I get the web Save/submit flow working so I don't have to fall back to a manual Xcode upload each release?

Hello, I created an app using the latest version of Xcode (16.2), and I'm having a problem testing this app on my iPhones. I created this app just like all the others I've made for my clients, including one on (03/24/25), but when I went to upload another App to App Store Connect on (03/26/25) I couldn't test it on my phone. Points to consider: The app runs perfectly on the Emulator. All my terms and agreements with Apple are up to date. I tried to download the apps through Testflight on 2 different devices, iPhone 7 Plus (iOS 15.8.1) and iPhone 15 Pro Max (iOS 18.3.2), and I was unsuccessful in neither attempt. I can send my app to the internal testers, but when I click download, the following message appears: Could not install [APP NAME]. The requested App is not available or doesn't exist. I imagine this problem is with Apple itself, I have already contacted support, but I need to resolve this urgently for my customers. Has anyone experienced this and resolved it?

Dear App Review and Developer Support Team, Our app, CraftOS (Apple ID 6757652683), was approved and is set to release automatically, but it still cannot go live. The reason appears to be the trader status / DSA verification, which has shown "In Review" since June 8, 2026. We submitted all requested information from our individual developer account, and everything on our side appears complete and correct. Even so, the verification has not progressed for over a week, which keeps the already approved app from being released. Could you please clarify: Is there a specific reason for this extended hold on the trader / DSA verification? Is any further action or document required from our side? When can we expect the verification to be completed so the approved app can be released? We have already contacted Developer Support about this (case 102914821768), but have not received a reply in three days. Thank you very much for your time and assistance.

Hi everyone, I am currently enrolling a company in the Apple Developer Program as an Organization and would like to clarify something regarding company names and app branding. For example: Legal Company Name: PT Digital Solusi Nusantara App/Product Name: LaundryHub The legal entity name and the app brand are different, as the company may own and operate multiple products under different brands. Would there be any issues during the Apple Developer enrollment process or future App Store submissions if the app name is different from the legal company name registered in the Apple Developer account? Has anyone successfully published apps under a brand name that is different from their registered legal entity name? Any insights or experiences would be greatly appreciated. Thank you.

My app is being wound down and I'd like to provide a way for people who have purchased the lifetime subscription to get a pro-rated refund. But it seems like older IAPs don't show up on https://reportaproblem.apple.com/ and the in-app refund sheet throws an error when trying to process these refunds ("Your request could not be submitted"). In the in-app refund sheet: Am I doing sth wrong or is this expected behavior? Is there any way I can get a refund for these people? What's the specific cutoff for refunds?

I recently noticed that an app called Private Browsing Web Browser has been ranking at the top for the keyword “browser” on the App Store for a long time, even ahead of well-known browsers like Chrome, Firefox, and Safari. This is not only the case in the U.S.; it also appears to rank top in many other regions. This app has not been updated for a long time, and both its interface and feature set seem extremely basic. There also appears to be nobody to discuss it on the internet, and some of the App Store ratings look very suspicious. I previously reported this to the Apple team by email, and questioning about the algorithm, but they consistently responded: The App Store ranking system has no problem, and it's working as expected.” I wanted to ask everyone: Do you think it is normal for this app to rank number one for “browser” on the App Store? Also, the same developer has another very similar browser app called Snowbunny Private Web Browser, which also ranked high.

I have a universal app available on both iOS and macOS. The macOS version appears in App Store search results and can be found normally. The iOS version has been approved and is available for download via its direct App Store link, but it does not appear in App Store search results when searching by app name. This is my first App Store release, so I’m not sure whether this is a normal indexing delay or a configuration issue. Information: Platform: iOS and macOS Direct App Store links work for both versions macOS version is searchable iOS version is not searchable Is there anything in App Store Connect that I should verify, or is there a typical delay before a newly released iOS app becomes searchable? Thank you for any guidance.

Hello, We are working on integrating billing into our dating app, targeted at the Russian market. Our main requirement is to support subscriptions with automatic renewal and cancellation. We understand that, according to App Store Review Guideline, all digital subscriptions should use Apple In-App Purchase (IAP). However, we are unsure how this applies in Russia, where some local regulations may limit the use of non-Russian payment processors, and where not all Russian bank cards are accepted by Apple. Our question is: -For iOS apps in Russia, is it strictly required to use Apple IAP for subscriptions? -Are there any approved exceptions allowing integration with local processors such as Robokassa or YooKassa? -How are other developers currently handling subscriptions for the Russian market? We want to ensure full compliance and avoid any risk of rejection or removal. Thank you in advance for any clarification. Best regards, Dan

Hello, I am trying to enroll in the Apple Developer Program as an Individual developer from India. My enrollment status shows: OM (Pending) When I try to complete the membership purchase, I receive the following errors: "Your Purchase Could Not Be Completed" "Unable to Purchase. This item is currently not available in your country/region." Details: Country/Region: India The payment is not being charged, and the enrollment remains in Pending status. Has anyone experienced this issue recently, and what steps were required to resolve it? Thank you.

Hi everyone, I’m facing an issue with the App Store review / support process and would really appreciate some guidance from others who may have experienced something similar. I have contacted Apple Developer Support multiple times regarding my app, but unfortunately I have not received any meaningful response so far. At this point, I am unsure how to move forward or how to get proper feedback to resolve the issue. The lack of response is making it difficult to proceed with my app submission and address any potential problems on Apple’s side. Has anyone encountered a similar situation? How did you successfully escalate the issue? Is there a specific way to get a response from the review team or developer support? Any advice on how to move forward would be highly appreciated. Thank you in advance!

Hello! I am developing an app that includes an app clip. Recently, I launched my app on the App Store, but I discovered that some of the app clip codes are not functioning correctly. My AASA file is configured correctly (general deep links work with it, as well as some app clip URLs) and is also configured for app clips. { "appclips": { "apps": [ "TEAM_ID.maxood.AveBingo.AppClip" ], "details": [ { "appID": "TEAM_ID.maxood.AveBingo.AppClip", "paths": [ "/*", "/bingo/*", ] } ] }, "applinks": { "apps": [ "TEAM_ID.maxood.AveBingo" ], "details": [ { "appID": "TEAM_ID.maxood.AveBingo", "paths": [ "/", "/bingo/*" ] } ] } } I've also created the advanced app clip experience in App Store Connect and configured it to open links with my domain as the prefix: So if I create an app clip code with my root URL 'https://avebingo.com', my app clip is immediately launched. However, if I create an app clip code and want to launch my app clip for a particular bingo using the URL 'https://avebingo.com/bingo/<some_id>', it is not launched, and a popup says, 'This app clip is not currently available in your country or region.' Interestingly, app clip diagnostics in my iPhone settings indicate that everything is okay for my root URL. But for URLs like 'https://avebingo.com/bingo/some_id', it says the following, which indicates that my app is not launched in the App Store (but it is). Can you please share what do i do wrong and how to fix it? Thanks in advance.

I would like to confirm my understanding of how app availability and app removal affect existing and new users on the App Store. Scenario 1: App is removed from sale in App Store Connect (Availability is changed so the app is no longer available for new downloads.) My understanding is: New users Cannot find or install the app from the App Store. Existing users who already have the app installed Can continue using the app normally. Existing users who delete the app Can still re-download it from their Purchase History / Previously Purchased apps. Is this correct? Scenario 2: App is deleted using the "Delete App" option in App Store Connect (My understanding is that the app itself is removed rather than simply being removed from sale.) My understanding is: New users Cannot find or install the app from the App Store. Existing users who already have the app installed Can continue using the installed app. Existing users who delete the app Can no longer re-download the app. Is this correct? Additionally, could someone clarify the differences between the following actions and their impact on existing users? Remove from Sale Remove from App Store Delete App in App Store Connect App removed by Apple In particular, I would like to understand whether users who previously downloaded or purchased the app can still re-download it after each of these actions. Thank you for your help.

Moin, Is it allowed to change the region of the Apple Store to access certain apps or Siri AI?

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Hello, I'm facing an unusual App Store Search issue and would appreciate guidance from Apple staff or developers who have experienced something similar. App Details App Name: Logistos – Logistics Platform Apple ID: 6759841195 Category: Business Availability: Available in all supported storefronts, including India Publicly available for: More than 2 months Latest version: Released and live for more than 5 days Issue The app is accessible through its direct App Store URL and is indexed by Google Search. However, it does not appear in App Store Search results. I have tested the following search terms on multiple devices and storefronts: Logistos Logistos – Logistics Platform Logistos Logistics Platform 6759841195 (Apple ID) In all cases, the app does not appear in the search results. Additional Information The app name contains "Logistos". The subtitle is "Logistics & Shipment Tracking". The keywords include "logistos". Metadata changes have already been released and enough time has passed for propagation. App Store Analytics shows the app is receiving impressions, product page views, and downloads. Direct App Store links work normally. I have already opened a support case with Apple Developer Support. Case ID: 102908696756 Has anyone encountered a similar App Store Search indexing issue? Could this indicate that the app requires manual reindexing by Apple? Any guidance would be greatly appreciated. Thank you.