I had a Watch-only app on the AppStore, and decided to add an iOS companion app now. Technically this was very easy, adding just an according target to my project. TestFlight tests where successful, IAPs remained valid for the whole setup etc., watch app could remain standalone as well -- so everything looked "Go" for release.
But now customers that already previously downloaded the watch app just see "Purchased" in the AppStore for the app, and they neither automatically get the iOS companion through the update process, nor can they force a download (as there is no cloud icon to explicitly do so -- just the greyed-out "Purchased" button). The watch app updates automatically to the new version, but it seems impossible to initiate the iOS app download. The initial download of the watch-only app also doesn't show up in their list of purchases/download (only on the watch AppStore app, but from there, the iOS app won't be forced to install either).
Did anyone face this also and can recommend a solution that can be communicated to affected (i.e. all so far...) customers?
App Store
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Hi there,
I’m writing this because I’m feeling incredibly frustrated and downbeat. I launched my app about two and a half weeks ago, and while it’s been a success in terms of users—with over 2k downloads and 35 five-star reviews via Reddit—it is currently invisible when searched for on the App Store (it can be found by direct link or Google search).
Even when searching for the exact app name or my developer name (Robert Lothian), nothing comes up. It’s as if the app doesn't exist in your search database.
To make matters worse, the app was featured in several articles, podcasts, and live streams last week. Because of this search issue, potential users who heard about the app couldn't find it. This has not only stunted my growth during a critical launch window but I fear it is causing genuine damage to my reputation as a developer.
I raised a ticket last Saturday (102811242184) but haven't heard anything back, I just did a follow-up ticket just now, as it has been a week. I truly believe this is a backend synchronisation issue that just needs a quick look from the engineering team to reset the index for my App ID.
Please, can someone look into this or escalate it? I’ve worked so hard on this launch, and it’s heart-wrenching to see it blocked by a technical glitch.
App Name: Archivist Browser App ID: 6756570654
Best regards, Robert Lothian
In App Store Connect metadata I added keywords expecting App Store and Apple Watch searches to surface my app using those terms.
However searching those keywords does not show my app and it only appears when I search by the app name so I am unsure what is incorrect.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store
App Review
App Store Connect
Apple’s documentation indicates that iOS now supports A/B testing for app icons, but I haven’t been able to get it working.
My app already includes alternate icons within the same binary, yet when I try to set up an A/B test in App Store Connect, there’s no option to change the icon-only screenshots can be updated in a new treatment.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store
App Review
App Store Connect
My iOS app currently holds a 3.5★ rating with limited reviews, and I’d like to raise it by motivating happy users to share feedback. I’m looking for ethical ways to do this without being pushy. What are the best strategies and timing for review prompts to boost ratings while keeping users satisfied?
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store
App Review
App Store Connect
I am using Product Page Optimization for the first time and after updating a new app version the test stopped automatically. The status shows developer has stopped with no option to restart the test even though I did not stop it.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store
App Review
App Store Connect
Dear App Review Team,
Our app – Apple ID 6756967338, has been stuck in the “In Review” status for over 10 days (Jan, 19 at 1:33 PM). Normally, reviews begin within a few days, but in our case, it seems unusually delayed.
Could you please clarify:
• Is there a specific reason for this hold?
• Is any action required from our side?
• When can we expect the review to finish?
Thank you very much for your time and assistance.
Topic:
App Store Distribution & Marketing
SubTopic:
App Review
Tags:
App Store
App Review
App Submission
Once, the App Store empowered indie creators - small teams could launch great apps and find users easily. But in 2025, that era feels long gone, with algorithms, big players, and pay-to-win discoverability reshaping everything.
Is there still a real chance for indie iOS developers today, or has Apple’s evolving ecosystem made independent success nearly impossible?
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store
App Review
App Store Connect
I’ve observed several areas in iOS where user experience could be enhanced, such as keyboard flexibility, animation speed, biometric options, cache management, background uploads, navigation reliability, and automation features.
Addressing these aspects would not only improve usability but also align iOS more closely with diverse user needs across regions and use cases. What enhancements would you consider most valuable?
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store
App Review
App Store Connect
I want a programmatic way to monitor my app search ranking on the Apple App Store.
Is there any API or external website available besides checking directly in the App Store app on iPhone?
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store
App Review
App Store Connect
When creating a new App Store version to update ASO keywords and metadata, I notice that elements like the app icon and other details are missing and I am looking for a way to copy the existing metadata from the previous version.
Also, is it possible to submit a new App Store version solely for ASO improvements without uploading a new build and still have the changes applied successfully.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store
App Review
App Store Connect
I’ve been building iOS apps since 2011 and have worked on hundreds along the way. Recently, I started a series on App Store Optimization (ASO) to share tips, strategies, and lessons learned.
In this first post, I dive into how responding to customer reviews can directly influence ASO performance and App Store ranking - covering timing, response style, and best practices to turn negative reviews into positive ones.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store
App Review
App Store Connect
Even the best apps struggle to get noticed—over 5 million apps compete in stores, and most never hit 1,000 downloads. Visibility, not quality, is the real challenge.
App Store Optimization (ASO) is the key to breaking through. Optimizing your app’s title, keywords, visuals, and description, combined with ongoing testing and competitor analysis, can drastically improve discoverability and downloads in 2025.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store
App Review
App Store Connect
Hello App Review Team,
I am writing to seek clarification regarding repeated review feedback received via App Store Connect (Resolution Center) for my app:
App Name: Animal Sounds & Insects 90+
App ID: 6741077718
Team ID: 24MTF8NJ6Q
Over the past two weeks, this app update has remained in review with multiple rejections referencing similar concerns, despite detailed responses and clarifications already provided in the Resolution Center. Unfortunately, I have not received follow-up responses or specific guidance there, which has prevented me from releasing even a minor update.
To ensure clarity and avoid further delays, I am summarizing the key points below.
Parental Gate (Guideline 1.3 – Kids Category)
The review feedback indicates that the app may include links, commerce, or ad interactions without parental permission.
I would like to clarify that the app implements a mandatory, non-dismissible parental gate, which is required before:
Opening any external links
Engaging in any form of commerce, including in-app purchases
Interacting with any advertisements
This parental gate cannot be bypassed or disabled and is triggered consistently across all applicable user flows. No child user can access links, purchases, or ad interactions without successfully completing the parental gate.
If there is a specific screen, flow, or scenario where this behavior was interpreted differently during review, I would greatly appreciate precise details so I can verify and address it immediately.
Advertising Experience (Guideline 4.0 – Design)
The review also notes that users are required to view advertisements prior to using the app.
I would like to clarify that the app does not require users to view advertisements before accessing its core functionality. Specifically:
There are no forced ads
No launch or entry interstitials
No ads that block or gate access to the app’s main features
Advertising within the app is passive and non-intrusive. This setup has been live for over one year, and no recent changes were introduced that would alter this behavior.
Request for Guidance
I fully respect and support the App Review Guidelines and am committed to complying with them. Given the repeated rejections and lack of actionable feedback so far, I kindly request:
Clear and specific guidance on the exact screen, flow, or behavior being flagged
Confirmation on whether the current parental gate implementation is being detected correctly during review
My goal is to resolve any remaining concerns as quickly and accurately as possible so the review process can move forward.
Thank you very much for your time and support. I appreciate the work of the App Review team and look forward to your guidance.
Kind regards,
Jiyan Aslan
Developer, Animal Sounds & Insects 90+
Topic:
App Store Distribution & Marketing
SubTopic:
App Review
Tags:
App Store
App Review
In-App Purchase
Privacy
Hey all,
I am a first time publisher navigating the App Review process. I want to publish a watchOS only app, but keep getting this feedback:
Regarding 4.0, Apple Watch app icon's background color is still black. Based on our investigation, you have included plain black icons.
To resolve this issue, it would be appropriate to modify your app's Apple Watch app icon to include a lighter background color to ensure that it is recognizable and appears circular on Apple Watch.
I set the following configs:
Project -> Targets -> Apple Watch App -> App Icons & Launch Screen -> App Icon set to my Icon Composer file. Checked App Icons Source.
I was able to install my build through TestFlight and successfully install on my watch, and the App Icon displays properly there.
I also saw a recent Reddit post from another developer facing the same issue. I can't link that post, but will share this post with the OP.
I attached what the reviewer sent me with the rejection.
I want to know if App Store Connect provides daily breakdowns of new 1–5 star ratings rather than just cumulative totals. This would help me track the impact of remotely enabling a feature, but I haven’t found such an option.
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store
App Review
App Store Connect
Our VPN app on the Apple App Store has seen a slowdown in installs lately. I’d appreciate any suggestions on effective strategies or new tactics to drive growth
Topic:
App Store Distribution & Marketing
SubTopic:
App Store Connect
Tags:
App Store
App Review
App Store Connect
Hi there,
When I build my app in Xcode using a synched AppstoreConnect Storekit file, when using subscriptions, I am sent to the correct (for me) UK store to purchase a subscription.
However when using the same build as a TestFlight App I am presented with the US store.. If I try to purchase a $ subscription I get the error:
Account not in this store
Your account is not valid for use in the U.S. store. You must switch to the U.K. store before purchasing
If I try to use the presented Change App Store button - I get Unable to Complete request Error
My AppStore on my Mac is set to the UK store..
How can I get the TestFlight version to present the correct store locale?
Many thanks!
Topic:
App Store Distribution & Marketing
SubTopic:
TestFlight
Tags:
Subscriptions
App Store
TestFlight
I published several apps in the past that display the correct languages in the App Store, but my newest app, which has English as the default development language in Xcode, displays all languages set in Xcode except English. My other projects seem to be set up in the exact same way, except they display correctly. What could be the issue?
Xcode project info:
Localizable.xcstrings (English is also fully localized):
App Store Connect website:
App Store page (my Mac has the primary language set to Italian):
The documentation for isEligibleForAgeFeatures states:
Use this property to determine whether a person using your app is in an applicable region that requires additional age-related obligations for when you distribute apps on the App Store.
But what does "region" mean?
Is this going to return true if the user has downloaded the app from the US App Store? Or will it go further and geolocate the user and identify them as being within a particular relevant state within the US?