Another macOS 14.7.2 user contacted me with this issue. Angry that my app isn't "compatible with macOS". I told them to contact Apple support, but they just wouldn't listen. Anyway not sure if that would have helped, as Apple support usually tells people that they should contact the third party developer. Then, with two conflicting answers, the user believes that I refuse to help them.
Does nobody at Apple see how frustrating this is for us developers? Is there nothing you can do to mitigate the anger our users have towards us because of issues in your operating system? People apparently are more inclined to believe that the small third party developer is at fault. I even sent them a link to this topic to convince them that it's a known macOS issue, but not sure if they visited it or could even understand it. Would it be too much to ask for Apple to make public announcements about these issues that normal users can understand and that we can point them to when they direct their anger towards us?
Topic:
App & System Services
SubTopic:
Core OS
Tags: