I'm sorry about the previous response. On the whole this community is friendly and practical. Yes this is unfortunately how app review process has always worked. When wait times were lower it was less of an issue, but with wait times being as high as 30 days it's become a big problem. My advice would be to stick with the process as opposed to re-submitting. You will be in the queue, it's just very long.

Everyone agrees the App Review system is broken at the moment. I don't know why we're examining and criticising every tiny detail of the OP's execution when a functioning app review process would negate every issue.

Just want to say I feel for you! We all seem to be going through something exceptional at the moment, but that's the longest and most frustrating journey I've read so far. As I've said before I think something has recently gone seriously wrong. I just wish at the very minimum they would communicate what is happening.

Obviously they will fix it for next time, but they're looking for advice about this time

@Etresoft well that would have been useful advice 5 years ago or whenever the OP's system was created or domains were purchased, but is entirely unhelpful now. Sorry to hear this has been a stressful time for you. Unfortunately there seems to be some kind of fundamental problem with the App Review Department at the moment, as you can see from the forums there are a lot of people who've been waiting for several weeks with no movement, so it's likely nothing to do with you - the problem is real. I would suggest presuming the review will not happen for a least another two weeks, and start getting ahead of the fallout now. For context we submitted on the 4th Aug and we're still waiting.

Thank you for posting this. Yes I'm facing a similar issue, specifically also around the 'Account Deletion' option. Of course our app has an account deletion function on the Account Manager page. The reviewer presumably failed to find it (or didn't look) and requested a screen recording demonstrating it working, which we provided the same day. Four days later we received a message saying that the app requires a way for users to delete their account. They've clearly not watched the screen recording we supplied, or followed the original instructions. That was now 9 days ago and we've heard nothing since. I contacted support to make a complaint on the 24th Aug but nothing so far. What are you thinking you will try next? Where do we go from here?

Sorry to hear about this stressful experience. We're currently at 21 days. You're not alone, Apple seem to be having some kind of internal issue.

Is this regarding proof of ownership of your company? Or something else? An obvious suggestion, but one that's helped me out a lot: Chat with Claude by copying in the communication you have received from Apple. It's a good way to cut through the vague language and get a clear plan of action

Totally agree with everything you've said. At a minimum it would be nice to hear a response from anyone at Apple regarding any of these points.

We're the same, now been waiting 21 days

Sorry to report that in my experience this is normal at the moment. It used to be much faster, but something seems to be going wrong recently.