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Individual enrollment 27C322G5BD stuck since Aug 6 — two purchases never charged, no support reply (Case 102961816564)
Hello, Individual enrollment from Kazakhstan, stuck for six weeks. Aug 6, 2026: completed the enrollment form and purchased the membership (Visa card in my own name, Kazakhstan billing address). Received the Order Acknowledgement email. The card was never charged, the membership was not activated. Aug 12, 2026: the account page still showed "Purchase your membership", so I purchased again as prompted. Second Order Acknowledgement. Again no charge, no activation. Sep 13, 2026: opened support case 102961816564 via Contact Us (email). No reply so far. The Contact Us page shows no phone option for my region, only email. Today the account page still says "Purchase your membership — to continue your enrollment, complete your purchase now". I have not purchased a third time, to avoid another stuck order. Apple Account region, billing address, card and trusted phone number are all Kazakhstan, and I am in Kazakhstan. Enrollment ID: 27C322G5BD Case ID: 102961816564 Could someone from Apple Developer Support check what is blocking the payment/enrollment, cancel the stuck orders if needed, and tell me how to complete the purchase? I can provide my passport immediately. Thank you.
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Individual enrollment 27C322G5BD stuck since Aug 6 — two purchases never charged, no support reply (Case 102961816564)
Hello, Individual enrollment from Kazakhstan, stuck for six weeks. Aug 6, 2026: completed the enrollment form and purchased the membership (Visa card in my own name, Kazakhstan billing address). Received the Order Acknowledgement email. The card was never charged, the membership was not activated. Aug 12, 2026: the account page still showed "Purchase your membership", so I purchased again as prompted. Second Order Acknowledgement. Again no charge, no activation. Sep 13, 2026: opened support case 102961816564 via Contact Us (email). No reply so far. The Contact Us page shows no phone option for my region, only email. Today the account page still says "Purchase your membership — to continue your enrollment, complete your purchase now". I have not purchased a third time, to avoid another stuck order. Apple Account region, billing address, card and trusted phone number are all Kazakhstan, and I am in Kazakhstan. Enrollment ID: 27C322G5BD Case ID: 102961816564 Could someone from Apple Developer Support check what is blocking the payment/enrollment, cancel the stuck orders if needed, and tell me how to complete the purchase? I can provide my passport immediately. Thank you.
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