We are experiencing a similar issue in App Review. Can you confirm this was fully resolved? This is the first submission of that particular app together with the hosted asset packs, which are thus not yet available in the AppStore. The TestFlight app of the same version is fully working for both internal and external testers. App Review is sharing a screenshot that would only show up if they didn't have access to the Asset Packs. Since the asset pack is essential, no workaround is possible. The app needs the assets in order to start, which it would normally download upon install, even if the essential firstInstallation download fails as described in documentation, we allow the user to retry and call the ensureLocalAvailability(of:) method, which doesn't seem to work for them either.
We have filed for appeal, which got rejected so far. Any clarification would be most welcome.
Topic:
App Store Distribution & Marketing
SubTopic:
App Review
Tags: