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Stuck on Ready for Distribution for days and Support ignores us
We got approved days ago and we are still stuck on Ready for Distribution. The app never goes live. We already opened tickets / sent emails to App Store Connect Support and after days we still have basically no real answer. For something that blocks a launch that is crazy. We are burning time watching a clock that does nothing. What happens on our side: the version is Ready for Distribution, the release options are locked on automatic, Save is disabled, there is no Release This Version button, and the scheduled date keeps moving forward every hour. We wait for that time, nothing publishes, then the time jumps again. Loop. We already finished Free agreement, Paid agreement, banking, tax, DSA, DAC7. Everything shows Active. The app is free, we do not want it to be a paid app. Availability for our country looks fine too. So this does not look like a missing tax form situation anymore. Is there ANY place in App Store Connect where you can actually see WHY an automatic release failed? Or why the schedule keeps sliding? We cannot find a log or error, just silence. Has anyone fixed this without waiting forever for Support? Same bug with the hour moving and no Release button? Thanks. Any tip helps. We just need this thing live.
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Stuck on Ready for Distribution for days and Support ignores us
We got approved days ago and we are still stuck on Ready for Distribution. The app never goes live. We already opened tickets / sent emails to App Store Connect Support and after days we still have basically no real answer. For something that blocks a launch that is crazy. We are burning time watching a clock that does nothing. What happens on our side: the version is Ready for Distribution, the release options are locked on automatic, Save is disabled, there is no Release This Version button, and the scheduled date keeps moving forward every hour. We wait for that time, nothing publishes, then the time jumps again. Loop. We already finished Free agreement, Paid agreement, banking, tax, DSA, DAC7. Everything shows Active. The app is free, we do not want it to be a paid app. Availability for our country looks fine too. So this does not look like a missing tax form situation anymore. Is there ANY place in App Store Connect where you can actually see WHY an automatic release failed? Or why the schedule keeps sliding? We cannot find a log or error, just silence. Has anyone fixed this without waiting forever for Support? Same bug with the hour moving and no Release button? Thanks. Any tip helps. We just need this thing live.
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