I had the same issue, and it took 3 phone calls to developer support to finally get a response from the App Review team. Try calling them as soon as they open

Just looking around the forum - the timeline to be reviewed for a new app has been taking anywhere from 6-12 days.

Solved it. Posting the steps since I could not find this anywhere. The fix is to remove the app version from the rejected submission. The control is hover-revealed: put the pointer over the item row under "Items Submitted" and a red minus appears in the Action column. The part I did not expect: once the removal finished processing, App Store Connect pulled the freed version into my existing draft by itself. I did not have to add it. The draft's "add an app version for the selected platform" warning was replaced by "will be reviewed together with iOS version 2.0", the count went to 3 items, and Submit for Review became active. It is Waiting for Review now with the app version, the subscription group and the subscription all in one submission. Two things worth knowing if you are looking at that minus button nervously: The version stayed "Ready for Review" throughout. It did not drop to Developer Rejected, which is what I was worried about after reading other threads. The Resolution Center thread survived, attached to the old submission, which now shows as Removed. I saved a PDF of it first anyway. Things that do not work, so you can skip them: Resubmit to App Review just sends the same single item back and earns the same rejection. Edit and Resubmit keeps the item in the same submission, and you only get one edit before resubmitting. And the "Add for Review" dropdown on the version page that gets suggested a lot is simply not there while the version is committed to a submission, so that advice assumes a state you are not in. Likely cause, for what it is worth: App Store Connect changed IAP submission on July 15 so subscriptions go through the In-App Purchases and Subscriptions sections rather than the app version page. I submitted on the 10th, five days before the change.

Update – August 7 App Review called today. They confirmed there was a technical issue on their end: my July 16 reply to the Guideline 2.1 questions was never seen by a human reviewer. Because the app uses the Clinical Health Records API, it is routed to a legal team for additional review. They indicated it should be looked at next week. Leaving this update here in case it’s useful for anyone else in a similar post-reply stall.

3 weeks now since I replied to App Review. Still waiting for a response... Anyone have any ideas? I almost want to pull the submission and resubmit the app, but everything I am reading says not to do that.

I am in a similar boat but with unfortunately a much longer time frame than yours. I submitted on 7/10, reviewed/rejected 7/16 for clarification on 4 items. I responded right away with detailed explanations the same day (7/16). Radio silence since then.. it's now day 20 with no response from App Review. I have talked to 3 different agents with developer support who all have sent messages to the App Review team. Not sure what else to do

Update (August 4 – day 19): Still no response from App Review. Not sure what else to do here.

Same pattern here, with one difference that may be worth adding: mine was reviewed, then stalled. My app was rejected July 16 under Guideline 2.1 (Information Needed) with four questions. I answered all four in the Resolution Center the same day. It has now been 18 days with no response and no status change. So a reply sitting in an open thread appears to stall the same way a fresh submission does. On the escalation path question, here is what I have tried and what each produced: App Review contact form: two replies from Developer Support, both restating the rejection and telling me to reply in the Resolution Center, which I had already done. No status information. Phone: reached Developer Support twice. Both times they sent a note to the App Review team. The second rep said plainly there is nothing further they can do, and that they cannot see queue position at all. Phone, a third attempt: 2.5 hours on hold, never connected. Resolution Center: replied July 16, followed up July 22, and on July 30 requested a call with an Apple representative. That option is documented in Apple's own "Tips for an efficient app review" post (developer.apple.com/forums/thread/837575) - there is no button for it, you simply ask in a reply. No response to any of them. So the honest answer to "what is the appropriate escalation path" appears to be that the paths exist, they are reachable, and none of them move the queue.

Update (August 2 – day 17): Still no response from App Review and no status change since the full reply to the Guideline 2.1 questions on July 16.

Update (July 31 – day 15): Called Developer Support again yesterday (July 30). They confirmed a second note was sent to the App Review team and said there is nothing further they can do from their side. It has now been 15 days since I fully answered the Guideline 2.1 questions on July 16, with no response from App Review and no status change. This has been extremely frustrating. The app has been ready and waiting for two weeks after providing everything that was requested.

Update (July 30 - day 14): Still no response from App Review. The note Developer Support said they were sending on July 28 has not produced any movement. Two things since my last update: I called Developer Support back on July 29 as they instructed, and waited on hold 2.5 hours without reaching anyone. This morning I posted a reply in the Resolution Center requesting a call with an Apple representative. That option is documented in Apple's own "Tips for an efficient app review" post (developer.apple.com/forums/thread/837575) - there is no button for it, you simply ask in a reply. I had not seen it mentioned anywhere else, so noting it here in case it is useful to someone. Separately, there appear to be several concurrent threads in this forum right now describing the same pattern: established apps, routine updates, no Resolution Center messages, nothing required from the developer, stuck one to three weeks, with support tickets and phone callbacks leading nowhere. One developer reported theirs resolved on its own at 10 days. That points toward a queue issue rather than anything specific to an individual submission. Still glad to provide anything further if something is needed on my end. Hope this helps anyone else out that is in the same boat as I am.

Update (July 29): Yesterday (July 28) I called Developer Support. The agent confirmed they were sending a note to the App Review team to look at the submission as soon as possible. They advised I should see movement within a few hours to 24 hours, and that replies from App Review typically come within 24–48 hours. They also told me to call back if there is no response within 24 hours. As of this morning (roughly 20 hours later) there is still no update in App Store Connect or the Resolution Center. Will update again if anything changes.