Hi, thank you for the update. I tried enrolling through the Apple Developer app again today, and identity verification still fails with the same message: "Unable to Verify Your Identity. Verification could not be completed at this time. Please contact support." Screenshot attached. I have contacted Developer Support through my existing case several times and followed up, but I haven't received any response at all. Could you let me know why my support case isn't getting replies, and whether it can be escalated to the enrollment / identity verification team, or moved back to the manual verification process that already worked for me? Thank you.