The call was a nightmare, too. Kimia did not give much helpful information - just a couple little bits after I pressed the issue. Generally, she just overexplained the same unhelpful information repeatedly and would talk over me rather than allow me to ask questions to understand what she was saying. Very rude, condescending and unhelpful. I'm still in about the same situation. Her mission did not appear to be helping me pass review - in fact, she didn't seem to care at all about it. She was all about telling me what I could read on my own in the guidelines and not at all about listening to me and answering my questions.

I'm in the middle of the same nightmare. Multiple rejections with no helpful information - very vague. No specifics that would allow me to make the required changes and resubmit. Filed an appeal, which was rejected. Set up a call, was told 3-5 business days, then on business day 4 was told another 3-5 business days. So disappointed in Apple. Can anyone tell me exactly what I need to do to pass review so I can do it and get on with my life?

I can't get anywhere with this, either. I followed the prompts online and received a support issue confirmation number by email, but my account says I have no support activity in the last 90 days and no one has followed up on my request. I just requested a phone call, but I haven't heard from anyone, yet. So frustrating! Can anyone help?