Hi everyone,
I'm dealing with a critical issue regarding the Screen Time API and hoping someone here has experienced something similar.
We recently completed an app transfer to a new developer account. Upon successful transfer, the app completely lost its previously approved "Family Controls" entitlement.
We immediately submitted a new request for the entitlement on the new account, but it has now been stuck on "Pending Approval" for over 12 days. We haven't received any feedback, emails, or status changes, and Developer Support has been unresponsive so far. This is completely blocking our production updates.
Has anyone successfully transferred a parental control / Screen Time app recently?
Is it normal to lose the entitlement during a transfer?
For those who had to reapply, how long did the approval take?
Are there any effective ways to escalate this to get an actual human review?
Any advice, workarounds, or shared experiences would be hugely appreciated.
Thanks in advance!
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