Hello, I'm seeking assistance with an unusually long App Review delay for our macOS application, BigCatVPN. Our latest submission (macOS 1.0, Build 14) was submitted on October 8, 2026, and has remained in "Waiting for Review" for 12 days without any status changes. This is a resubmission following previous App Review feedback. We addressed the issues raised and included all four items Apple requested: macOS app version Subscription group Annual subscription Monthly subscription I contacted Apple Developer Support on October 15 (Case #102997912105) and followed up on October 19 requesting escalation. Unfortunately, I have not received a response to either inquiry. Phone support is also currently unavailable due to high call volumes. I understand that some submissions require additional review time, particularly apps involving VPN functionality and in-app subscriptions. However, the prolonged delay and lack of communication make it difficult to plan our launch. Could someone from Apple's App Review team confirm whether our submission is correctly queued or advise whether any additional action is required? Any assistance would be greatly appreciated. Thank you.