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Reply to TestFlight builds expired across multiple apps; new builds cannot be installed (“Requested app is not available or doesn’t exist”)
App ID 6811640698 Pressing Install or Update in TestFlight returns “The requested app is not available or doesn’t exist.” Phones and iPads are affected, including devices used by the Account Holder and other internal testers. Latest build 1.0 (2201) is reported by Apple’s API as VALID, unexpired, and IN_BETA_TESTING. Earlier builds unexpectedly expired within hours of upload, without us intentionally expiring them. Signing certificates are unexpired, and the distribution provisioning profile is ACTIVE. Uploading replacement builds 2101 and 2201 did not resolve installation. Creating a fresh internal group, explicitly assigning a build, and re-inviting testers also failed to resolve it. Keychain errors (-34018) appear in TestFlight’s own logs, although their relevance is unclear. Server logs show the installation request reaching testflight.apple.com/v2/accounts//apps/6811640698/builds/235967294/install and receiving HTTP 404. Apple’s correlation key for that request is 5G4QSDWXVUZ7RQB77JTJNVZY5Q, recorded on 14 September 2026 at 15:11:01 UTC. Similar reports mention BETA_CONTRACT_MISSING, but we haven’t confirmed that error for our account; membership is active with no pending agreement notices. Support from Apple investigating the app/team’s TestFlight delivery and beta-contract records would be appreciated. What further diagnostics would help?
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Reply to TestFlight builds expired across multiple apps; new builds cannot be installed (“Requested app is not available or doesn’t exist”)
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Reply to TestFlight builds expired across multiple apps; new builds cannot be installed (“Requested app is not available or doesn’t exist”)
App ID 6811640698 Pressing Install or Update in TestFlight returns “The requested app is not available or doesn’t exist.” Phones and iPads are affected, including devices used by the Account Holder and other internal testers. Latest build 1.0 (2201) is reported by Apple’s API as VALID, unexpired, and IN_BETA_TESTING. Earlier builds unexpectedly expired within hours of upload, without us intentionally expiring them. Signing certificates are unexpired, and the distribution provisioning profile is ACTIVE. Uploading replacement builds 2101 and 2201 did not resolve installation. Creating a fresh internal group, explicitly assigning a build, and re-inviting testers also failed to resolve it. Keychain errors (-34018) appear in TestFlight’s own logs, although their relevance is unclear. Server logs show the installation request reaching testflight.apple.com/v2/accounts//apps/6811640698/builds/235967294/install and receiving HTTP 404. Apple’s correlation key for that request is 5G4QSDWXVUZ7RQB77JTJNVZY5Q, recorded on 14 September 2026 at 15:11:01 UTC. Similar reports mention BETA_CONTRACT_MISSING, but we haven’t confirmed that error for our account; membership is active with no pending agreement notices. Support from Apple investigating the app/team’s TestFlight delivery and beta-contract records would be appreciated. What further diagnostics would help?
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