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Reply to Google Play "Order management" equivalent in App Store Connect?
No, there is no way to do any of that. Fundamentally if a user wants a refund or has a problem with payment, they need to contact Apple. There's no way that you can help them (and personally I prefer it that way, though I appreciate that others may have different opinions). If someone emails me with a refund request, I typical ask them to compare with purchasing a book from an online retailer and then contacting the author to ask for a refund.
Topic: App & System Services SubTopic: StoreKit Tags:
May ’23
Reply to Is there a way to get satellites count using iOS API?
I agree with Roflbot that this would be useful, but it’s clear at this point in history that Apple disagree and it’s not going to change. I have two use cases. First, sometimes it’s useful to be able to tell users where the location data is coming from. I do get complaints from users who say that my app worked OK on their wifi-only iPad at home, but when they were lost on a mountain it couldn’t show their location. The second is compatibility; the GPX file format has an attribute for the number of satellites, and it would be good to be able to populate that with something accurate. I may have filed a bug about this in about 2009…….
Topic: App & System Services SubTopic: Core OS Tags:
Jun ’23
Reply to Seeking Guidance on App Rejection due to In-App Purchase Limitations
The issue I'm facing is that the price points supported by Apple's IAP system are simply too low for my app. No, that’s not your problem because: This app allows users to purchase exclusive exhibition spaces to showcase their artwork in prestigious physical galleries. That sounds to me like the product is delivered outside the app, so it’s not something you can use IAP for. Your problem is that App Review have failed to understand what your app is doing. (Assuming of course that what your real app does is very similar to this art gallery example.) There’s not much you can do about this except appeal the rejection and explain the issue in very simple terms. Have you confused the appeal by saying that the price points are not high enough, as you have in this post? PS why is this an app rather than a website? PS2 IAP prices up to $10,000 are supposed to be available “on request”.
Topic: App & System Services SubTopic: StoreKit Tags:
Jun ’23
Reply to Inquiry Regarding Currency Exchange Rate in Reporting API v1
It used to be that the only way to get the exchange rates was to download the payment report by clicking on a button in App Store Connect, i.e. there was no equivalent API. It is possible that this has changed recently but I doubt it. Note that this gives you the exchange rates on the day that the funds are transferred to your bank account. Don’t try to account for currencies in any other way!
Jun ’23