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Reply to Google Play "Order management" equivalent in App Store Connect?
No, there is no way to do any of that. Fundamentally if a user wants a refund or has a problem with payment, they need to contact Apple. There's no way that you can help them (and personally I prefer it that way, though I appreciate that others may have different opinions). If someone emails me with a refund request, I typical ask them to compare with purchasing a book from an online retailer and then contacting the author to ask for a refund.
Topic: App & System Services SubTopic: StoreKit Tags:
May ’23
Reply to Is there a way to get satellites count using iOS API?
I agree with Roflbot that this would be useful, but it’s clear at this point in history that Apple disagree and it’s not going to change. I have two use cases. First, sometimes it’s useful to be able to tell users where the location data is coming from. I do get complaints from users who say that my app worked OK on their wifi-only iPad at home, but when they were lost on a mountain it couldn’t show their location. The second is compatibility; the GPX file format has an attribute for the number of satellites, and it would be good to be able to populate that with something accurate. I may have filed a bug about this in about 2009…….
Topic: App & System Services SubTopic: Core OS Tags:
Jun ’23
Reply to Seeking Guidance on App Rejection due to In-App Purchase Limitations
The issue I'm facing is that the price points supported by Apple's IAP system are simply too low for my app. No, that’s not your problem because: This app allows users to purchase exclusive exhibition spaces to showcase their artwork in prestigious physical galleries. That sounds to me like the product is delivered outside the app, so it’s not something you can use IAP for. Your problem is that App Review have failed to understand what your app is doing. (Assuming of course that what your real app does is very similar to this art gallery example.) There’s not much you can do about this except appeal the rejection and explain the issue in very simple terms. Have you confused the appeal by saying that the price points are not high enough, as you have in this post? PS why is this an app rather than a website? PS2 IAP prices up to $10,000 are supposed to be available “on request”.
Topic: App & System Services SubTopic: StoreKit Tags:
Jun ’23
Reply to Inquiry Regarding Currency Exchange Rate in Reporting API v1
It used to be that the only way to get the exchange rates was to download the payment report by clicking on a button in App Store Connect, i.e. there was no equivalent API. It is possible that this has changed recently but I doubt it. Note that this gives you the exchange rates on the day that the funds are transferred to your bank account. Don’t try to account for currencies in any other way!
Jun ’23
Reply to Google Play "Order management" equivalent in App Store Connect?
No, there is no way to do any of that. Fundamentally if a user wants a refund or has a problem with payment, they need to contact Apple. There's no way that you can help them (and personally I prefer it that way, though I appreciate that others may have different opinions). If someone emails me with a refund request, I typical ask them to compare with purchasing a book from an online retailer and then contacting the author to ask for a refund.
Topic: App & System Services SubTopic: StoreKit Tags:
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May ’23
Reply to Finding what search terms are driving "App Store Search" installs?
there is no way to drill down further into what the search terms were Correct. There must be a way to do this, Nope. I know of third party tools that promise this kind of functionality Beware those tools.
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May ’23
Reply to Purchase Notification
No. Only the sales reports in App Store Connect.
Topic: App & System Services SubTopic: StoreKit Tags:
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May ’23
Reply to iOS-on-macOS app receipt not saved in recent macOS versions
FB12203478
Topic: App & System Services SubTopic: StoreKit Tags:
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May ’23
Reply to App approval process when the app depends on external accessory
They may ask you to submit a video demonstrating the app working with the device. Submit the app and wait for them to ask.
Topic: App & System Services SubTopic: Hardware Tags:
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May ’23
Reply to Customer reviews and ratings shows nothing so far
How many sales have you had? Does your app prompt users to submit reviews / ratings? I'm currently seeing about one rating for every 500 sales for one of my apps, but that app doesn't prompt for ratings.
Topic: App & System Services SubTopic: Core OS Tags:
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May ’23
Reply to Is there a way to get satellites count using iOS API?
Above posts are little old so I want to double confirm. "Double confirm" - looks more like "seventh confirm" to me. Do you check everything so thoroughly? I confirm that you cannot get the number of satellites.
Topic: App & System Services SubTopic: Core OS Tags:
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May ’23
Reply to Can an app in beta be distributed on the iOS App store & be searched by anyone & downloaded for testing?
this is by invitation only You can have public testflight links that anyone can use - but you have to put the link e.g. on your website; potential users can’t find it on the app store. https://developer.apple.com/news/?id=09262018a
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Jun ’23
Reply to Game rejected for guideline 4.2.3
Have you tried “disclosing the downloaded uncompressed data size” in the app description?
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Jun ’23
Reply to Is there a way to get satellites count using iOS API?
I agree with Roflbot that this would be useful, but it’s clear at this point in history that Apple disagree and it’s not going to change. I have two use cases. First, sometimes it’s useful to be able to tell users where the location data is coming from. I do get complaints from users who say that my app worked OK on their wifi-only iPad at home, but when they were lost on a mountain it couldn’t show their location. The second is compatibility; the GPX file format has an attribute for the number of satellites, and it would be good to be able to populate that with something accurate. I may have filed a bug about this in about 2009…….
Topic: App & System Services SubTopic: Core OS Tags:
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Jun ’23
Reply to Game rejected for guideline 4.2.3
What do you mean by "uncompressed data size" The size of that data which you say the app unpacks on first use - once it is unpacked. and "in the app description"? The app description that you provide in App Store Connect, which is shown (truncated) in the App Store.
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Jun ’23
Reply to Seeking Guidance on App Rejection due to In-App Purchase Limitations
The issue I'm facing is that the price points supported by Apple's IAP system are simply too low for my app. No, that’s not your problem because: This app allows users to purchase exclusive exhibition spaces to showcase their artwork in prestigious physical galleries. That sounds to me like the product is delivered outside the app, so it’s not something you can use IAP for. Your problem is that App Review have failed to understand what your app is doing. (Assuming of course that what your real app does is very similar to this art gallery example.) There’s not much you can do about this except appeal the rejection and explain the issue in very simple terms. Have you confused the appeal by saying that the price points are not high enough, as you have in this post? PS why is this an app rather than a website? PS2 IAP prices up to $10,000 are supposed to be available “on request”.
Topic: App & System Services SubTopic: StoreKit Tags:
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Jun ’23
Reply to Inquiry Regarding Currency Exchange Rate in Reporting API v1
It used to be that the only way to get the exchange rates was to download the payment report by clicking on a button in App Store Connect, i.e. there was no equivalent API. It is possible that this has changed recently but I doubt it. Note that this gives you the exchange rates on the day that the funds are transferred to your bank account. Don’t try to account for currencies in any other way!
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Jun ’23
Reply to A book should be a Non-consumable, but how to do it?
You can have thousands of IAPs, but not millions. Are you talking about physical books?
Topic: App & System Services SubTopic: StoreKit Tags:
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Jun ’23
Reply to Seeking Guidance on App Rejection due to In-App Purchase Limitations
Are you sayiing that prices up to $10,000 could be made available "on request" for in-app purchases if i ask apple to grant me access to that price point. Yes.
Topic: App & System Services SubTopic: StoreKit Tags:
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Jun ’23