I have the signed agreement, order ack, order processing, enrollment review, documents received and invoice emails from Apple on May 31 in the AM, and I was told they'd follow up within 2 business days. Asked to be called on Wed (after 72 hours of paying) – nothing. Submitted a support ticket via email on Thurs – nothing. At this point it's been a week. I have followed all of the steps timely, provided all of the information they requested and waited the SLAs they supposedly commit to. Apple has quickly and gladly taken my money without any delays, but I have yet to hear the slightest update on my order/account status. I understand there may be many cases to review, but then be transparent about your SLAs. Don't say it'll take 2 business days if it'll actually take more than a week. Or don't take my money until you're ready to deliver on the service I purchased. This is blocking me from making progress with my app and it's all been a very frustrating process. I'm already dreading the thought of how long it'll take when I submit my app to the App Store for review.