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First subscription stuck in inconsistent review state for 6+ weeks, no update after internal escalation
I’m trying to find out whether anyone has seen this kind of App Store Connect issue remain unresolved for this long. This is for a first auto-renewable subscription. Timeline: Original support case opened: Feb 27, 2026 Support initially repeated the normal guidance that the first subscription must be submitted with the app version I explained that the issue was not the process itself, but a stuck review state On Mar 25, 2026, I was told the case had been escalated to the appropriate internal team Since then, I have sent follow-up emails asking for status / owner / ETA As of Apr 12, 2026 (KST), there has still been no meaningful update Current state in App Store Connect: App version 1.0.10 is still “Prepare for Submission” Previous 1.0.10 submissions show as “Deleted” There is no active app review submission for 1.0.10 The subscription previously showed “Waiting for Review” Now the subscription itself shows “In Review” But its localization still shows “Waiting for Review” So the state looks inconsistent: no active app review submission app version still draft subscription partially moved into review anyway At this point I’m not asking about the normal first-subscription submission flow. I already understand that. What I’m trying to understand is: Has anyone seen a case like this stay stuck for 6+ weeks? Has anyone had Apple say it was escalated internally and then go silent for weeks? Did Apple eventually fix it manually? Is this something that can remain stuck indefinitely unless the internal team intervenes? Any comparable experience would be helpful. Apple Support keeps saying that the internal team will follow up with me directly if they need anything. Is there anything I can do, or is all I can do just wait? Here are the relevant screenshots. App Review history: no active review for version 1.0.10, previous submissions are deleted Subscription page: the subscription itself is now “In Review” Localization on the same subscription page still shows “Waiting for Review” App version page: 1.0.10 is still “Prepare for Submission” There’s no subscription check.
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3w
First subscription stuck in inconsistent review state for 6+ weeks, no update after internal escalation
I’m trying to find out whether anyone has seen this kind of App Store Connect issue remain unresolved for this long. This is for a first auto-renewable subscription. Timeline: Original support case opened: Feb 27, 2026 Support initially repeated the normal guidance that the first subscription must be submitted with the app version I explained that the issue was not the process itself, but a stuck review state On Mar 25, 2026, I was told the case had been escalated to the appropriate internal team Since then, I have sent follow-up emails asking for status / owner / ETA As of Apr 12, 2026 (KST), there has still been no meaningful update Current state in App Store Connect: App version 1.0.10 is still “Prepare for Submission” Previous 1.0.10 submissions show as “Deleted” There is no active app review submission for 1.0.10 The subscription previously showed “Waiting for Review” Now the subscription itself shows “In Review” But its localization still shows “Waiting for Review” So the state looks inconsistent: no active app review submission app version still draft subscription partially moved into review anyway At this point I’m not asking about the normal first-subscription submission flow. I already understand that. What I’m trying to understand is: Has anyone seen a case like this stay stuck for 6+ weeks? Has anyone had Apple say it was escalated internally and then go silent for weeks? Did Apple eventually fix it manually? Is this something that can remain stuck indefinitely unless the internal team intervenes? Any comparable experience would be helpful.
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First subscription stuck in “Waiting for Review” and cannot attach to app version
My first auto-renewable subscription is stuck in "Waiting for Review". However it is not attached to any app version submission. Because of this the "In-App Purchases and Subscriptions" section does not appear when submitting my app version (1.0.10). There is also no option to remove the IAP from review, and the "Submit for Review" button is disabled. App version state: Prepare for Submission IAP state: Waiting for Review Has anyone experienced this issue before? Support suggested removing the IAP from review, but there is no option in the UI to do so.
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Mar ’26
First subscription stuck in inconsistent review state for 6+ weeks, no update after internal escalation
I’m trying to find out whether anyone has seen this kind of App Store Connect issue remain unresolved for this long. This is for a first auto-renewable subscription. Timeline: Original support case opened: Feb 27, 2026 Support initially repeated the normal guidance that the first subscription must be submitted with the app version I explained that the issue was not the process itself, but a stuck review state On Mar 25, 2026, I was told the case had been escalated to the appropriate internal team Since then, I have sent follow-up emails asking for status / owner / ETA As of Apr 12, 2026 (KST), there has still been no meaningful update Current state in App Store Connect: App version 1.0.10 is still “Prepare for Submission” Previous 1.0.10 submissions show as “Deleted” There is no active app review submission for 1.0.10 The subscription previously showed “Waiting for Review” Now the subscription itself shows “In Review” But its localization still shows “Waiting for Review” So the state looks inconsistent: no active app review submission app version still draft subscription partially moved into review anyway At this point I’m not asking about the normal first-subscription submission flow. I already understand that. What I’m trying to understand is: Has anyone seen a case like this stay stuck for 6+ weeks? Has anyone had Apple say it was escalated internally and then go silent for weeks? Did Apple eventually fix it manually? Is this something that can remain stuck indefinitely unless the internal team intervenes? Any comparable experience would be helpful. Apple Support keeps saying that the internal team will follow up with me directly if they need anything. Is there anything I can do, or is all I can do just wait? Here are the relevant screenshots. App Review history: no active review for version 1.0.10, previous submissions are deleted Subscription page: the subscription itself is now “In Review” Localization on the same subscription page still shows “Waiting for Review” App version page: 1.0.10 is still “Prepare for Submission” There’s no subscription check.
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3w
First subscription stuck in inconsistent review state for 6+ weeks, no update after internal escalation
I’m trying to find out whether anyone has seen this kind of App Store Connect issue remain unresolved for this long. This is for a first auto-renewable subscription. Timeline: Original support case opened: Feb 27, 2026 Support initially repeated the normal guidance that the first subscription must be submitted with the app version I explained that the issue was not the process itself, but a stuck review state On Mar 25, 2026, I was told the case had been escalated to the appropriate internal team Since then, I have sent follow-up emails asking for status / owner / ETA As of Apr 12, 2026 (KST), there has still been no meaningful update Current state in App Store Connect: App version 1.0.10 is still “Prepare for Submission” Previous 1.0.10 submissions show as “Deleted” There is no active app review submission for 1.0.10 The subscription previously showed “Waiting for Review” Now the subscription itself shows “In Review” But its localization still shows “Waiting for Review” So the state looks inconsistent: no active app review submission app version still draft subscription partially moved into review anyway At this point I’m not asking about the normal first-subscription submission flow. I already understand that. What I’m trying to understand is: Has anyone seen a case like this stay stuck for 6+ weeks? Has anyone had Apple say it was escalated internally and then go silent for weeks? Did Apple eventually fix it manually? Is this something that can remain stuck indefinitely unless the internal team intervenes? Any comparable experience would be helpful.
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165
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4w
First subscription stuck in “Waiting for Review” and cannot attach to app version
My first auto-renewable subscription is stuck in "Waiting for Review". However it is not attached to any app version submission. Because of this the "In-App Purchases and Subscriptions" section does not appear when submitting my app version (1.0.10). There is also no option to remove the IAP from review, and the "Submit for Review" button is disabled. App version state: Prepare for Submission IAP state: Waiting for Review Has anyone experienced this issue before? Support suggested removing the IAP from review, but there is no option in the UI to do so.
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1
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141
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Mar ’26