Update, 16 October. Still blocked, but I now have the technical detail. On the W-8BEN page, line 2 is a <select> that arrives from the server already disabled, with a single option: United Kingdom (value GBR). Brazil is not in the list at all. So the page is fed one country, taken from the address on the developer account, and that gets treated as citizenship. In my case it was first written into the Certificate of Foreign Status on 28 September as "country of incorporation", which makes no sense for an individual, and the W-8BEN copies it from there. jakefrog: line 2 of the IRS form is country of citizenship, not residence. If you're not a German citizen, I wouldn't sign it as it is. What I've tried so far: Finance case 22532856 (28/09, follow-ups 1/10 and 6/10), two contact-form requests (5/10 and 7/10), Program Enrolment case 102992313470, Feedback FB 25135399 and two emails to Executive Relations (10/10 and 14/10). The only replies were the automatic ones, and the phone option on the case has said "temporarily unavailable" every time I've opened it. Four of us here now, four different countries. If you haven't filed it in Feedback Assistant yet, please do and mention FB 25135399 so they get grouped. I'll post here the moment anything moves.