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App approved, but subscriptions still “Waiting for Review”???
Hi everyone, Has anyone had an app version approved while the subscriptions submitted alongside it were left behind in review? I submitted a new version of my app together with two replacement auto-renewable subscriptions. The app itself was approved yesterday, but both subscriptions still show Waiting for Review. Both subscriptions are fully configured, connected through RevenueCat and work correctly in TestFlight. However, because they have not been approved for production, the live app cannot load the plans and users cannot start a trial or subscribe. This follows a previous issue where my original monthly and annual subscriptions became stuck In Review for several months. Those original products are still stuck, so I now have: Two original subscriptions stuck In Review Two replacement subscriptions stuck Waiting for Review An approved live app with no working subscription products I have contacted Apple Developer Support multiple times, requested escalation and submitted a Feedback Assistant report, but I have not received a resolution. Is it normal for Apple to approve the app version without reviewing the subscriptions included in the same submission? Has anyone found a way to get the subscriptions manually routed to the In-App Purchase review team? This has blocked all subscription revenue for my live app, so I would really appreciate any advice.
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Subscriptions stuck in review for months, even after app update was approved
Hi everyone, I’m looking for advice because I have run out of ideas. My iOS app has been live for several months, but its original monthly and annual auto-renewable subscriptions have remained stuck In Review the entire time. Because the subscriptions were unavailable in production, users could not start a trial or subscribe. I contacted Apple Developer Support multiple times and the case was escalated, but after more than a month I still had no resolution...ridiculous! I then tried to solve the issue myself: I created two new replacement subscriptions inside the approved subscription group. I completed all pricing, localisation, availability, trial and review information. I imported them into RevenueCat and attached them to the existing entitlement and Offering. I tested both replacement subscriptions successfully in TestFlight. I submitted both subscriptions alongside a new app version. The new app version was approved without any issues. However, Apple did not review the subscriptions with it...again!!! The current statuses are now: Original monthly subscription: In Review Original annual subscription: In Review Replacement monthly subscription: Waiting for Review Replacement annual subscription: Waiting for Review The replacement products work correctly in TestFlight, but the live app cannot load the plans because the products are still unavailable in production. I have submitted multiple support requests, requested urgent escalation and reported the issue through Feedback Assistant, but I am still getting nowhere. Has anyone experienced subscriptions becoming stuck or orphaned in App Store Connect like this? Is there any route that successfully reached the In-App Purchase review team or caused the products to be manually reviewed? This has completely blocked my app’s subscription revenue for months, so any advice would be greatly appreciated.
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6h
App approved, but subscriptions still “Waiting for Review”???
Hi everyone, Has anyone had an app version approved while the subscriptions submitted alongside it were left behind in review? I submitted a new version of my app together with two replacement auto-renewable subscriptions. The app itself was approved yesterday, but both subscriptions still show Waiting for Review. Both subscriptions are fully configured, connected through RevenueCat and work correctly in TestFlight. However, because they have not been approved for production, the live app cannot load the plans and users cannot start a trial or subscribe. This follows a previous issue where my original monthly and annual subscriptions became stuck In Review for several months. Those original products are still stuck, so I now have: Two original subscriptions stuck In Review Two replacement subscriptions stuck Waiting for Review An approved live app with no working subscription products I have contacted Apple Developer Support multiple times, requested escalation and submitted a Feedback Assistant report, but I have not received a resolution. Is it normal for Apple to approve the app version without reviewing the subscriptions included in the same submission? Has anyone found a way to get the subscriptions manually routed to the In-App Purchase review team? This has blocked all subscription revenue for my live app, so I would really appreciate any advice.
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Subscriptions stuck in review for months, even after app update was approved
Hi everyone, I’m looking for advice because I have run out of ideas. My iOS app has been live for several months, but its original monthly and annual auto-renewable subscriptions have remained stuck In Review the entire time. Because the subscriptions were unavailable in production, users could not start a trial or subscribe. I contacted Apple Developer Support multiple times and the case was escalated, but after more than a month I still had no resolution...ridiculous! I then tried to solve the issue myself: I created two new replacement subscriptions inside the approved subscription group. I completed all pricing, localisation, availability, trial and review information. I imported them into RevenueCat and attached them to the existing entitlement and Offering. I tested both replacement subscriptions successfully in TestFlight. I submitted both subscriptions alongside a new app version. The new app version was approved without any issues. However, Apple did not review the subscriptions with it...again!!! The current statuses are now: Original monthly subscription: In Review Original annual subscription: In Review Replacement monthly subscription: Waiting for Review Replacement annual subscription: Waiting for Review The replacement products work correctly in TestFlight, but the live app cannot load the plans because the products are still unavailable in production. I have submitted multiple support requests, requested urgent escalation and reported the issue through Feedback Assistant, but I am still getting nowhere. Has anyone experienced subscriptions becoming stuck or orphaned in App Store Connect like this? Is there any route that successfully reached the In-App Purchase review team or caused the products to be manually reviewed? This has completely blocked my app’s subscription revenue for months, so any advice would be greatly appreciated.
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