Hello Dayton,
I'm sorry to hear you're running into issues.
This forum will probably not be the place where you'll find solutions however.
This is a forum for developers to discuss matters related to software development for Apple's devices and Apple doesn't monitor these forums.
It seems like you've already been in contact with a support representative and if they state it's being worked on despite not being able to provide more detailed information then that's as good as it gets I'm afraid.
Topic:
Accessibility & Inclusion
SubTopic:
General
Tags: