Hi Apple Team,
We're looking for guidance from developers who have successfully resolved a rejection under App Review Guideline 3.2.1(viii).
Our app is mPokket: Instant Loan App, a consumer lending application that has been live on Google Play for nearly 10 years.
The app is published by Maybright Ventures Private Limited, which owns and operates the mPokket lending business and brand. While consumers know the service as "mPokket," the legal entity behind the business and the developer account is Maybright Ventures Private Limited.
Our iOS app has now been rejected twice with the following message:
"The app provides loan services but the domains listed on the app's Product Pages are not clearly under your control or ownership."
Apple also mentions that the Product Page domains and the email domains of the Apple Accounts associated with the developer account should clearly identify the company providing the loan services.
Has anyone faced a similar situation where:
The consumer brand name is different from the parent/legal entity name?
The developer account is under the parent company while the app is marketed under a consumer brand?
App Review requested additional clarification regarding ownership of the lending business and website domains?
If so, what documentation or changes helped obtain approval? Did you need to:
Change the Account Holder/Admin Apple IDs to use the parent company's domain?
Add additional ownership documentation?
Provide a corporate structure explanation or trademark/brand ownership details?
Any guidance or experience would be greatly appreciated.
Thank you.
Topic:
App Store Distribution & Marketing
SubTopic:
App Review
Tags:
App Store Connect
App Review
App Submission
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