Hi,
We cannot distribute any build via TestFlight. Both internal and external testing fail. This appears to be a server-side beta contract issue on the account.
SYMPTOMS
Builds upload and process successfully. All 8 builds show status "Testing" in App Store Connect with 84-90 days remaining.
In the TestFlight app on device, the build appears with an Install button. Tapping Install fails immediately with:
"Could not install [App]. The requested app is not available or doesn't exist."
This happens for INTERNAL testing as well, which does not require Beta App Review — indicating the problem is not in the review pipeline.
In App Store Connect, the "What to Test" step fails with:
"There was an error processing your request. Please try again later."
BROWSER CONSOLE EVIDENCE
Repeated failures on the beta review submission endpoint:
Failed to load resource: the server responded with a status of 422
https://appstoreconnect.apple.com/iris/v1/betaAppReviewSubmissions
Also observed:
404 NOT_FOUND — /iris/v1/appTaxCategories/[app id]
"There is no resource of type 'appTaxCategories' with id '...'"
ACCOUNT STATUS — all verified Active
Free Apps Agreement: Active (Oct 19, 2026)
Paid Apps Agreement: Active (Oct 21, 2026)
Bank account: Active
Tax forms (Certificate of Foreign Status, W-8BEN): Active (Oct 21, 2026)
Digital Services Act: Active (Oct 22, 2026)
Apple Developer Program membership: current
Account Holder accepted the Oct 13, 2026 Developer Program License Agreement
This is a newly enrolled account; all agreements became Active Oct 19-22, 2026.
BUILD CONFIGURATION
Version: 1.0.0, builds 6 through 15, uploaded Oct 22 and Oct 28, 2026 — all AFTER the agreements became Active
Processing status: Complete / Ready to Submit
App Availability: configured, no territories stuck in "Processing"
Encryption: ITSAppUsesNonExemptEncryption set in Info.plist
History: First release cycle; app has never been removed from sale
ALREADY TRIED
Multiple new builds, removing and re-adding testers, new testing groups, reinstalling TestFlight, verifying Apple IDs match invitations, multiple devices and multiple Apple IDs. No change.
QUESTION
Could the beta contract for this account be re-provisioned on the App Store Connect backend? Per previous threads this appears to require internal action.
Apple Support Case ID: 103005208314
Bundle ID: com.tirtik.tirtik
This is a server-side issue, not device-side. A sysdiagnose can be provided on request.
Thank you.
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