A newly released iOS app has been available for approximately three weeks, but I still cannot find it by searching its exact name in the U.S. App Store. Several U.S.-based people whom I asked to independently test the same search were also unable to find it using their own devices and accounts. The same issue occurs on Apple’s public U.S. App Store website. The app’s direct link works normally, and searching for the developer name returns the app, but searching for the exact app name only returns unrelated apps. I submitted Developer Support case 20000142933730 approximately one week after the app became available, so the issue was already well beyond the normal 24-hour post-approval period. Apple Support reproduced and documented the issue before the case was escalated. After multiple phone calls and emails, the case has been assigned to three different Advisors. The current Senior Advisor says the app appears in her search environment and asked me to provide a screen recording. I sent the requested screen recording and screenshot, but was subsequently asked to provide the same evidence again. My questions have not been answered. Her response also referenced an unrelated case number. I do not intend to criticize any individual Advisor. However, I am increasingly concerned that the complete case history and submitted evidence have not been reviewed, and that the case may be stuck in a Support loop rather than reaching the team that can investigate App Store search behavior. This issue is significantly delaying the app’s launch and preventing users from discovering it through normal App Store search. Could an Apple staff member please help confirm whether case 20000142933730—including Apple’s previous reproduction and the screen recording and screenshot I submitted—has been forwarded to the Engineering team responsible for App Store search? If any other developers have experienced inconsistent exact-name search results across different App Store user environments, I would also appreciate hearing how the issue was resolved.