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Adding User to App Store Connect, User asked to create new Apple Account despite email matching existing Account
I am the admin for a development team in App Store Connect. When I go to invite a user to join our team, they are successfully receiving the invite email to join the team, but when they accept the invite, they are being asked to create a new Apple Account. We have verified the email provided matches the primary email on their existing Apple Account, and when they try to create a new account with that email, it says it it already taken.
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Jul ’25