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Apple Developer Program Membership Renewal Issue
Quick overview, I will copy my last email to support for details. Renewal was paid, proof has been provided. However it is showing Expired and I am not able to "renew". I get an error stating it is not available in my country. I called developer support on Sept. 23rd and a ticket was created. Since then I have had no response. Apple now has the option to call turned off and I can only email. I have followed up with several emails and still no response. This app is integral to our business. Any advise would be GREATLY appreciated!Email to Support: Apple Developer Support - Case ID: xxxxxxxxxxxx I am requesting immediate escalation of an ongoing Apple Developer Program membership issue that I have been attempting to resolve for nearly two months. I am the Account Holder for Lee Motor Company Inc., and despite multiple support requests, phone conversations, follow-up emails, and providing screenshots documenting the issue, our Developer Program membership remains expired. Account Information: Organization: Lee Motor Company Inc. Team ID: xxxxxxxxxx Account Holder: Melissa Bowen Existing Support Case: xxxxxxxxxxxx Membership Expiration: September 11, 2026 Proof of Payment: I have now confirmed that Apple successfully processed our annual Apple Developer Program subscription payment. Purchase Date: August 14, 2026 Amount Paid: $98.99 Apple Order ID: xxxxxxxxxx Subscription: Apple Developer Program – Annual Next Renewal Date: August 14, 2027 Apple's own purchase history confirms this subscription, and my iPhone shows the membership as active through August 14, 2027. However, when I sign in to our Apple Developer account, our organization's membership is listed as expired. Attempting to renew through the Apple Developer app produces the following error: "Unable to Purchase – This item is currently not available in your country/region." Our organization is registered in the United States, and the membership information reflects our correct U.S. business address. My concern is that Apple has successfully processed payment for a Developer Program subscription, yet our organization's developer membership has not been renewed. I understand that technical and billing issues occur. However, I have been actively seeking assistance for weeks without a resolution, and phone support is now unavailable due to high call volume. This is a business account supporting our company's mobile application. The expired membership has already affected our App Store availability, and continued delays are creating unnecessary business disruption. At this point, I am respectfully requesting: Immediate escalation to a senior Apple Developer Program Membership and Billing specialist. Investigation of Apple Order ID xxxxxxxxxx to determine why the paid subscription has not restored our organization's membership. Restoration of our existing membership and developer benefits, or a manual renewal solution if the subscription cannot be reconciled immediately. A direct response from a specialist who can take ownership of this issue, along with an estimated resolution timeframe. I am attaching documentation showing the successful purchase, active subscription, expired organization membership, and renewal error. I have made every effort to resolve this through the appropriate support channels and would sincerely appreciate someone taking ownership of this issue and helping us reach a resolution. Thank you for your attention. I look forward to a prompt response.
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Apple Developer Program Membership Renewal Issue
Quick overview, I will copy my last email to support for details. Renewal was paid, proof has been provided. However it is showing Expired and I am not able to "renew". I get an error stating it is not available in my country. I called developer support on Sept. 23rd and a ticket was created. Since then I have had no response. Apple now has the option to call turned off and I can only email. I have followed up with several emails and still no response. This app is integral to our business. Any advise would be GREATLY appreciated!Email to Support: Apple Developer Support - Case ID: xxxxxxxxxxxx I am requesting immediate escalation of an ongoing Apple Developer Program membership issue that I have been attempting to resolve for nearly two months. I am the Account Holder for Lee Motor Company Inc., and despite multiple support requests, phone conversations, follow-up emails, and providing screenshots documenting the issue, our Developer Program membership remains expired. Account Information: Organization: Lee Motor Company Inc. Team ID: xxxxxxxxxx Account Holder: Melissa Bowen Existing Support Case: xxxxxxxxxxxx Membership Expiration: September 11, 2026 Proof of Payment: I have now confirmed that Apple successfully processed our annual Apple Developer Program subscription payment. Purchase Date: August 14, 2026 Amount Paid: $98.99 Apple Order ID: xxxxxxxxxx Subscription: Apple Developer Program – Annual Next Renewal Date: August 14, 2027 Apple's own purchase history confirms this subscription, and my iPhone shows the membership as active through August 14, 2027. However, when I sign in to our Apple Developer account, our organization's membership is listed as expired. Attempting to renew through the Apple Developer app produces the following error: "Unable to Purchase – This item is currently not available in your country/region." Our organization is registered in the United States, and the membership information reflects our correct U.S. business address. My concern is that Apple has successfully processed payment for a Developer Program subscription, yet our organization's developer membership has not been renewed. I understand that technical and billing issues occur. However, I have been actively seeking assistance for weeks without a resolution, and phone support is now unavailable due to high call volume. This is a business account supporting our company's mobile application. The expired membership has already affected our App Store availability, and continued delays are creating unnecessary business disruption. At this point, I am respectfully requesting: Immediate escalation to a senior Apple Developer Program Membership and Billing specialist. Investigation of Apple Order ID xxxxxxxxxx to determine why the paid subscription has not restored our organization's membership. Restoration of our existing membership and developer benefits, or a manual renewal solution if the subscription cannot be reconciled immediately. A direct response from a specialist who can take ownership of this issue, along with an estimated resolution timeframe. I am attaching documentation showing the successful purchase, active subscription, expired organization membership, and renewal error. I have made every effort to resolve this through the appropriate support channels and would sincerely appreciate someone taking ownership of this issue and helping us reach a resolution. Thank you for your attention. I look forward to a prompt response.
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