Same boat. They don't answer phones or respond to emails at all anymore, it is a complete black box, no recourse.

Same here, Apple's reviews have massively slowed down. They provide zero customer service, took their phone line down to developers, and don't respond to emails which seems wrong considering they take a fee from developers supposedly to pay for timely reviews. Tons of people have been complaining of long review times of over a week. It's unfortunate. Wish I had an answer, other than Apple needs to get its act together.