when logged in the developer about under developer support i was able to schedule a callback, which arrived within a minute

In my case it was a backend issue only Apple could fix, developer site had to escalate it and mentioned "I have seen this as a few times before"

there was a "callback" option for me...

I had filed FB22239913 which is still open. My eMail ticket for Developer Support also was not actioned. Eventually I ran out of patience and called developer support instead. The agent was able to identify the issue quickly ("something specific about your account, nothing you can do anything about"). They escalated it and it was resolved within 48h.

I had filed FB22239913 which is still open. My eMail ticket for Developer Support also was not actioned. Eventually I ran out of patience and called developer support instead. The agent was able to identify the issue quickly ("something specific about your account, nothing you can do anything about"). They escalated it and it was resolved within 48h.