At this point it's completely embarrassing. Even if you PAY for the help, you get NONE. I appreciate Quinn's help but I paid for help and none came. I got the auto ack and that's it. NO FOLLOW UP NOTHING! They used to care. for real. I have the proof. Not anymore. I'm going to write Mr. Cook. You laugh, but I did before and got results fast.

I changed nothing and I just tried it again and it worked. So this matter is closed now.

Nothing. And no way to get clarification on what my app might be missing. Incredible.

I even opened a DTS ticket. So there's no way to find out why they are not allowing the entitlement even though I answered and match all of the criteria? Does anyone read these posts from Apple????

No one seems to know and there's no way to get answers.

No one answers. DTS doesn't know. Seriously, it's time to write the CEO. They do answer emails.

kinshuk1234, good question. I have requested the entitlement before and have gotten it. But now, no matter what I do, I cannot get the entitlement. DTS doesn't no, no one knows. Apple wants you to guess and guess. NO HELP AT ALL.

Screenshots don't help, answering every question clearly doesn't help. DTS cannot help. In other words, you cannot even pay to get help. I guess this is the way Apple treats their developers.

I even opened a DTS, they cannot help. So what? just keep guessing and guessing even though I have shown I meet all the eligibility?

stuck on "downloading support for image playground"

It's enabled on my computer but not my iPad. Still waiting for the download!

Please fix this! The files go to Safari and although you can "Download" the file, it's nowhere to be found.