My app has been in review for 16 days. This is a poor user experience. While such a delay is unfortunate, this would have been much easier to manage if Apple had given me a realistic estimate of how long reviews were taking. Even an approximate estimate with a granularity of weeks would be better than nothing; as it is, I have to prepare for it being reviewed any time between the next hour and... the next year? My support request has not been answered. If Apple are too overwhelmed to answer support requests, then they should consider turning them off (or adding a note that questions about app reivew will not be replied to) rather than waste developers' time in allowing us to submit them.