Thanks Quinn.
Within the app, when the customer tries to enable the logging it will alert the customer if the NSStask response isn't 0. This has helped identify if the user can or cannot access the log in the past, but for this particular situation it doesn't fail, just none of the log data is recorded to the file.
The customer experimented with the "show" function and was able to access past data, so it seems like "stream" may be broken on this customers Mac.
Topic:
App & System Services
SubTopic:
Core OS
Tags: