I didn't understand your response. Despite clearly describing the problem, you started by saying "I don't understand what your problem is," and without knowing the person you were speaking to, you accused us (who, in my opinion, aren't the problem) of being elderly or of developing AI-powered applications, or are you criticizing Apple for ignoring support requests? You criticize us for submitting the support request at the beginning of your response, and then Apple for "ignoring problems" at the end. I also don't understand why you say 14 days is normal when Apple emails say they will respond within 24-48 hours. If the issue is not being able to keep up, as the world's most valuable company, you need to manage your processes accordingly; "we can't keep up" isn't an excuse. Furthermore, we would expect an apology for the 14-day delay due to high volume, but not knowing what you were waiting for for 14 days or not receiving any response about the problem is frustrating for me. Regarding the problem, less than 12 hours after this post, the support team sent an email apologizing and confirming that the request had been approved. What I understand from this is that the issue isn't about "being old" or "developing applications with AI," but perhaps a problem that was overlooked was resolved when it became visible after the post.