Hello,
We are trying to back up App Store Connect Analytics data before an app transfer, and we are seeing two different problems with ONE_TIME_SNAPSHOT requests.
Apps
com.estmob.paprika (App ID: 596642855)
com.estmob.ios.sendy.app (App ID: 1489041568)
Issue 1: Paprika snapshot exists, but no instances or segments are ever generated
Current snapshot request:
Request ID: 4a40d802-5cd4-4bb2-ad53-8539f43c9ce2
What we see:
GET /v1/analyticsReportRequests/4a40d802-5cd4-4bb2-ad53-8539f43c9ce2 returns 200
The request has a reports relationship
GET /v1/analyticsReportRequests/{id}/reports returns 127 analyticsReports
However, for all of those reports, GET /v1/analyticsReports/{reportId}/instances returns no instances
Therefore there are still no segments and no downloadable raw files
As of May 26, 2026, the state is still:
reports: 127
reportsWithInstances: 0
instances: 0
segments: 0
Issue 2: Sendy snapshot was deleted, but creating a new snapshot still fails with 409
Previous snapshot request:
Request ID: d40503ae-7a75-4d88-a8a6-115456c333cc
Current state:
GET /v1/analyticsReportRequests/d40503ae-7a75-4d88-a8a6-115456c333cc now returns 404
Listing analyticsReportRequests for the app shows no visible ONE_TIME_SNAPSHOT request
Only the ONGOING request is visible
However, creating a new ONE_TIME_SNAPSHOT still fails with:
409 STATE_ERROR
"You already have such an entity"
We also found this forum thread, which seems related:
https://developer.apple.com/forums/thread/759773
Questions
For Paprika, does this mean the ONE_TIME_SNAPSHOT is still processing, or is it stuck?
For Sendy, is this expected behavior due to a cooldown / retention rule after deleting a snapshot request?
If Sendy is blocked by backend state, how long should we wait before a new ONE_TIME_SNAPSHOT can be created?
Is there anything else we should check to determine whether the Paprika snapshot will eventually produce instances and segments?
This is currently blocking our analytics backup for app transfer.
If needed, I can provide additional request/response details.
Thank you.
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