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In-App Purchases Stuck in Review Despite App Approval - No Support Response
To the App Review and Developer Support Teams, I am writing this post to bring an ongoing and critical issue to your attention, as standard support channels have failed to provide any resolution or clear communication. Issue Summary: My application’s last two versions have been successfully reviewed and approved. However, three In-App Purchases remain stuck in the review process. Lack of Communication: I have opened several support cases regarding this delay, yet I have received no response or actionable feedback. The lack of synchronization between the App Review and Support teams is causing significant operational disruptions. The current communication gap and the slow response times are directly impacting my business and user experience. Impact: It is unacceptable to have a live application with "Pending" monetization features for such an extended period. This delay is causing financial loss and preventing my users from accessing the services they need. Request: I request an immediate update on the status of these IAPs and a clarification on why the support cases remain unanswered. I am looking for a direct escalation or a response from an Apple representative who can resolve this bottleneck. App ID: 6744109858 Related Case IDs: 102900240277 102896872200 102896192600 I look forward to a prompt resolution. Sincerely
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URGENT: IAP Review Stalled Since May 16 Despite Multiple Approved Updates
To the App Store Review and Developer Support Teams, I am reaching out via this forum as a last resort because my communication through standard support channels has been entirely ignored, causing significant disruption to my business. The Timeline of the Issue: May 16: I submitted 5 In-App Purchases (IAPs) with version 2.0. While 2 were approved, 3 were rejected. I immediately resubmitted them for review on the same day. May 21: Version 2.0.1 was approved, but the 3 IAPs remained "Under Review." May 25: Version 2.0.2 was approved. I specifically included a Note to the Reviewer explaining that the IAPs were stuck, but this was completely disregarded. The Bottleneck: It has been 12 days since the resubmission. I have opened multiple support cases to resolve this, yet I have received no response or actionable feedback from the support team. This lack of communication and the extreme delay in IAP synchronization is creating a broken experience for my users and causing financial loss. Reference Information: App ID: 6744109858 Current App Version: 2.0.2 Related Case IDs: 102900240277, 102896872200, 102896192600 I request an immediate investigation into why these IAPs are stuck and why my support cases are being ignored. I am looking for a direct resolution from an Apple representative. Regards,
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In-App Purchases Stuck in Review Despite App Approval - No Support Response
To the App Review and Developer Support Teams, I am writing this post to bring an ongoing and critical issue to your attention, as standard support channels have failed to provide any resolution or clear communication. Issue Summary: My application’s last two versions have been successfully reviewed and approved. However, three In-App Purchases remain stuck in the review process. Lack of Communication: I have opened several support cases regarding this delay, yet I have received no response or actionable feedback. The lack of synchronization between the App Review and Support teams is causing significant operational disruptions. The current communication gap and the slow response times are directly impacting my business and user experience. Impact: It is unacceptable to have a live application with "Pending" monetization features for such an extended period. This delay is causing financial loss and preventing my users from accessing the services they need. Request: I request an immediate update on the status of these IAPs and a clarification on why the support cases remain unanswered. I am looking for a direct escalation or a response from an Apple representative who can resolve this bottleneck. App ID: 6744109858 Related Case IDs: 102900240277 102896872200 102896192600 I look forward to a prompt resolution. Sincerely
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6h
URGENT: IAP Review Stalled Since May 16 Despite Multiple Approved Updates
To the App Store Review and Developer Support Teams, I am reaching out via this forum as a last resort because my communication through standard support channels has been entirely ignored, causing significant disruption to my business. The Timeline of the Issue: May 16: I submitted 5 In-App Purchases (IAPs) with version 2.0. While 2 were approved, 3 were rejected. I immediately resubmitted them for review on the same day. May 21: Version 2.0.1 was approved, but the 3 IAPs remained "Under Review." May 25: Version 2.0.2 was approved. I specifically included a Note to the Reviewer explaining that the IAPs were stuck, but this was completely disregarded. The Bottleneck: It has been 12 days since the resubmission. I have opened multiple support cases to resolve this, yet I have received no response or actionable feedback from the support team. This lack of communication and the extreme delay in IAP synchronization is creating a broken experience for my users and causing financial loss. Reference Information: App ID: 6744109858 Current App Version: 2.0.2 Related Case IDs: 102900240277, 102896872200, 102896192600 I request an immediate investigation into why these IAPs are stuck and why my support cases are being ignored. I am looking for a direct resolution from an Apple representative. Regards,
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