Our app is a curated short-film streaming app. All content is either produced by us or licensed directly from the independent creators who own it — we do not aggregate, embed, or proxy YouTube, Vimeo, or any third-party streaming/catalog/discovery service.
We were rejected under Guideline 5.2.3, with Apple asking for "documentary evidence that you have all necessary rights or permissions to the third-party audio or video streaming, catalogs, and discovery services in the app."
We prepared signed documentation (a content rights declaration from our company, the executed creator distribution agreement, the signed consent record for the specific title they flagged, and a sworn authorship/ownership declaration from the creator). We attached these in the Resolution Center reply and got back the identical 5.2.3 template asking us to "attach documentary evidence in the App Review Information section."
A few questions for anyone who's been through this:
For a documentation-only 5.2.3 issue, does the evidence need to go specifically in the App Review Information → Attachment field (on the version page), versus a Resolution Center reply? Does the reviewer actually read Resolution Center attachments?
Does replying in the Resolution Center without tapping "Submit for Review" trigger an actual re-review, or do you have to resubmit (same build, no new binary) to get back in the queue?
Has anyone cleared a 5.2.3 "third-party content" rejection where the content is genuinely original/licensed, not third-party? What evidence finally satisfied the reviewer?
When you keep getting the same canned response, what's the effective next step — request a call with App Review, or appeal to the App Review Board?
Any firsthand experience appreciated.
Topic:
App Store Distribution & Marketing
SubTopic:
App Review
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