Is there an Apple employee who can help us with this issue?
Our business bank account is with UBS Switzerland and has been registered in App Store Connect for over five years. All payouts have worked without any issues during this time. App Store Connect has now suddenly marked the account as invalid, even though nothing has changed and the account is fully functional. A payout from Google Play was credited to this account today.
We temporarily added a private account, removed the UBS account, and then added it again. However, the error message in App Store Connect remains unchanged.
We need payouts to continue going to this account, as our accounting and business processes depend on it. Other business accounts exist but are used for different purposes.
The error message refers to an incorrect “routing number”. However, when adding a Swiss bank account, there is no routing number field. Instead, a bank clearing number is required. We selected this number using App Store Connect’s search, and it matches our UBS account details exactly. All entered information is correct.
This appears to be an internal App Store Connect bank account validation issue. A failed transfer cannot be the cause of this error, as the payout window has not yet been reached. The next transfer should only occur at the end of December or in January.
We have already contacted Apple Developer Support but have not yet received a response. Any assistance from an Apple employee or confirmation of a known issue would be greatly appreciated.
Thank you.