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Reply to Rejection: Guideline 1.5 - Safety
The reviewer is looking for a page whose main purpose is support. A blog post with a comment box further down reads as content, not a support page, so it fails. What reliably passes: A dedicated URL (e.g. yoursite.com/support) used only for the app The app name at the top so the reviewer knows they're in the right place A visible contact method without scrolling: a support email address or a contact form (social links alone don't count) Optionally a short FAQ No login, no "coming soon", and it loads on mobile I've published 20+ apps and hit this exact rejection more than once. I got tired of rebuilding the same privacy/support/deletion pages for every app, so I built AppLander.io to handle them. Full disclosure, it's my product. But the checklist above is what actually fixes this, whatever you use.
Sep ’26
Reply to Rejection: Guideline 1.5 - Safety
The reviewer is looking for a page whose main purpose is support. A blog post with a comment box further down reads as content, not a support page, so it fails. What reliably passes: A dedicated URL (e.g. yoursite.com/support) used only for the app The app name at the top so the reviewer knows they're in the right place A visible contact method without scrolling: a support email address or a contact form (social links alone don't count) Optionally a short FAQ No login, no "coming soon", and it loads on mobile I've published 20+ apps and hit this exact rejection more than once. I got tired of rebuilding the same privacy/support/deletion pages for every app, so I built AppLander.io to handle them. Full disclosure, it's my product. But the checklist above is what actually fixes this, whatever you use.
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Sep ’26