Ratings & Reviews on the App Store

We usually get around 15 reviews everyday. In the last 5 days, we haven't seen any new reviews coming on the App Store. I checked with Facebook, Twitter, Dropbox who also have got updated around 13-14th August. I don't see any new reviews there too. Is something up with the App Store review system?


I understand that there is usually an delay of few hours, but haven't really seen the reviews not updating for 5 days.


Link to our app:

https://itunes.apple.com/in/app/haptik-personal-assistant/id640450339?mt=8

Well, that's a bit of an exaggeration -- you only have 29 total reviews over the past year -- and many of them sound kinda fake (they don't mention anything specific about the app -- they just say it's "great" or the company's "great"). It's possible Apple decided to crack down.

It is entirely possible that Apple has automated systems in place to weed out non organic reviews. For instance, ratings and reviews gathered from incentivized sites my show up initially in the app store but may also disappear suddenly. There is surely some clean up job that Apple runs in the background for this.


While I am not implying that you have used any inorganic methods to get reviews for your app, organic reviews are much better, more effective and definitely long lasting than any other methods you may employ. I have written a detailed post on this on my blog:

Why Are App Ratings And Reviews Important For Your Overall App Store Optimization Strategy?

How do you get ratings and reviews in the app store?


Another way to confirm if something is actually wrong is to capture events in your app using Google Analytics or other solutions. You can monitor the number of hits on the OK button for ratings pop-up and the percentage of those that usually write a review. So if you see no reviews in the app store but GA tells you that the number of hits on your OK button is still high, then you may have something to worry about. On the other hand, if the hits on the OK button is missing then you probably missed something within your app.

Reviews and ratings are the most important factor of the ranking of the app. Developer must keep a inbox to the comments of the users.

Ratings & Reviews on the App Store
 
 
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