Screen stays black until it starts

Hello community,
our app has problems starting.
I will describe in four steps what I mean exactly:
  1. ) I install the app on my Ipad

  2. ) I start the app and the screen stays black for about two minutes before the intro plays.

The user might now think that the app has crashed.
  1. ) This problem is new and was not there before. A new build did not help either.

I would appreciate any tips or answers.
Kind regards
Astrid


Screen stays black until it starts
 
 
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