I don't understand what the policy is and how apple is working

Question

Oceangalaxyvn OP

Created Aug ’22

Replies 3

Boosts 0

Participants 3

My account business account

We are a game startup. I also get this error when I submit app to the store

I don't understand what the policy is and how apple is working After 7 days still no reply.

I am helpless anyone who has experience in dealing with this error please help us.

Hello,

Thank you for submitting your app for review. We need additional time to evaluate your submission and Apple Developer Program account. Your submission status will appear as "Rejected" in App Store Connect while we investigate. However, we do not require a revised binary or additional information from you at this time.

If we notice any issues that require your attention, we will let you know via App Store Connect. If we find no issues with your submission or account, the submission will be approved.

If you have not heard back from us after 7 business days from the date you received this message and would like to inquire about the status of our review, you may file a request via the Apple Developer Contact Us page.

Best regards, App Store Review

Boost

Answer 1

Claude31 OP

Aug ’22

It is not an error message, it is a notice of what's going on.

You should note that your app is not rejected, but it requires further investigation. This may be an investigation on the app itself but often, in such a case, on your account.

If you received notice more than 7 days ago, do what they recommend:

If you have not heard back from us after 7 business days from the date you received this message and would like to inquire about the status of our review, you may file a request via the Apple Developer Contact Us page.

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Answer 2

Oceangalaxyvn OP

Aug ’22

What is the problem with the account of the newly created company? We have invested hundreds of thousands of dollars. Apple doesn't respect users. really bureaucratic cannot be reflected to a higher level.

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Answer 3

endecotp OP

Aug ’22

What is the problem with the account of the newly created company?

If you're lucky, Apple will soon be transferring large amounts of money to your bank account. They need to be really sure that they aren't in breach of any money laundering or similar regulations when they do that. If your company is newly-created, it is more difficult for them to confirm that your business is legitimate.

That's just one possible reason for this delay. It's easy to think of other possibilities.

What country are you in?

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