Sandbox: Testing in app purchase issue (no products retrieved from app store connect)

Question

Roselinn OP

Created Feb ’24

Replies 4

Boosts 1

Participants 4

All of a sudden, I am no longer able to test in app purchases on testflight builds.

try await Product.products(for: [productID])

returns an empty array.

Production (app in app store) functions just fine. But when I test the release build of the production version or any other versions, the fetch returns an empty array. This seems to be a sandbox issue.

The ID is correct, Tax and banking forms are valid... This isnt the first release with in-app purchase or subscriptions so I am not sure why I am having this sandbox issue.

Boost

Answer 1

App Store Commerce Engineer OP

Apple

Feb ’24

Hello! Please file a ticket via https://feedbackassistant.apple.com/ with more details, including app Apple ID, IAP Apple ID, sample code, and any other relevant info, and share the FB ticket id here. Thank you!

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Answer 2

Roselinn OP

Feb ’24

FB13640445

0

Answer 3

guyguy OP

Feb ’24

Did you find a solution for this? I've been trying to solve this all day with no luck. Everything worked fine and this morning my app got rejected by the review team as they couldn't access subscriptions. Then I notice that subscription stopped working in test flight, and only work in Xcode runs when they have access to the StoreKit Configuration File.

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Answer 4

zhoudongliang OP

Jun ’25

I have encountered this problem twice in a row (the first time I didn't know the reason and it passed the review). I don't know what to do.

This time, everything was normal in Xcode and TestFlight, but the reviewer couldn't see the in-app purchase information, saying it was null. They kept telling me that there was a 2.1 problem.

In fact, it was just one line of code: try await Product.products(for: [productId]), which returned 0 products to the reviewer, but 1 was returned here.

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