I spoke with the developer support people on the phone and they referred me here with Case No. 102577694114
I have an existing iPad app. Today, I updated the app and made it available to users on macOS with the "Designed for iPad" setting.
Unfortunately, my existing users are reporting that when locating the app on the Mac App Store, it shows the price of the app, when the app will should instead be free for them.
They can click on the purchase button and download the app without having to pay, however, in the long run this will create a support headache for me and will lower sales.
Please let me know if there is something I can do to fix this!
For reference, the app is here :
https://apps.apple.com/us/app/patterning-3-drum-machine/id1631913793