Hello,
We're experiencing an issue where our app’s in-app subscriptions are flagged as “Missing Metadata” in App Store Connect. After contacting Apple Developer Support over the phone, we've been informed two seperate times by two different support agents that this is because we don't have a screenshot associated with either subscription (we have a monthly and yearly option). While I can continue to see in App Store Connect that a screenshot is present, Apple Developer Support informed us that no screenshot associated with either subcription.
Even after deleting and reuploading, we validated this issue persists. When talking with App Review, they provided this answer multiple times:
Guideline 2.1 - Performance - App Completeness
We are unable to complete the review of the app because one or more of the in-app purchase products have not been submitted for review.
Specifically, the app includes references to Radar Pro but the associated in-app purchase products have not been submitted for review.
Next Steps
To resolve this issue, please be sure to take action and submit your in-app purchases and upload a new binary in App Store Connect so we can proceed with our review.
Note you must provide an App Review screenshot in App Store Connect in order to submit in-app purchases for review. Learn more about required in-app purchase metadata.
This does not resolve this issue as changing the version from 1.0 to something else still does not present any additional UI to associated our subscriptions with our app in the main view or submission confirmation view.
Per Apple guidelines in the "Subscriptions" tab:
Your first subscription must be submitted with a new app version. Create your subscription, then select it from the app’s In-App Purchases and Subscriptions section on the version page before submitting the version to App Review.
Once your binary has been uploaded and your first subscription has been submitted for review, additional subscriptions can be submitted from the Subscriptions section. Learn More
Apple Developer Support recommended this is the best option for us to continue forward since they don't offer technical support. Any help resolving this issue would be greatly appreciated as it’s the only issue blocking re-review of our app.
Thanks in advance.