TestFlight installation failing across multiple apps – “The requested app is not available” (Account-level issue?)

Question

Created Feb ’26

Replies 8

Boosts 7

Participants 9

Hello,

I am experiencing a persistent TestFlight installation issue affecting multiple unrelated apps under the same Apple Developer account.

For all affected apps:

Builds upload successfully to App Store Connect
Processing completes normally
Builds appear in TestFlight
Internal and external testing can be enabled
Public links generate correctly

However, when attempting to install the app via TestFlight, the installation fails with the error:

“The requested app is not available or doesn’t exist.”

This occurs:

For internal testers
For external testers
Across different Apple IDs
Across different devices
With newly created apps
After incrementing build numbers
After re-uploading builds
After signing out/in of TestFlight
After regenerating provisioning profiles
After creating entirely new app entries

The issue currently affects:

• TubeChat AI – Apple ID 6752591427
• Vibex – Apple ID 6756860663
• vigilAI – Apple ID 6757738356

Since multiple unrelated apps are impacted in the same way, this appears to be an account-level or App Store Connect backend issue rather than a code signing or project configuration problem.

Has anyone encountered a similar situation where TestFlight distribution fails across all apps within a developer account?

Any guidance would be greatly appreciated.

Answer 1

Duomtech OP

Mar ’26

Same here. It's been this way for over 4 days.

Answer 2

VGDigital OP

Mar ’26

I am experiencing the same issue.

Answer 3

Barisavas OP

Mar ’26

same issue its been this maybe over 2 weeks

Answer 4

mrbmwman OP

Mar ’26

I have the same issue. Also, developer support replies too late and irrelevant troubleshooting.

Answer 5

DarrenHan OP

Mar ’26

I uploaded the update build, edited the screenshots, and clicked submit for review, but a warning message saying "Screenshot upload is still in progress" appeared, and it hasn't progressed for several days.

Answer 6

erenstco OP

1w

I'm experiencing the exact same issue described in this thread.

TestFlight installation fails for ALL apps under my team with "The requested app is not available or doesn't exist" — for internal and external testers alike. Builds show "Ready to Test" in App Store Connect, re-uploading with new build numbers doesn't help, and this affects apps that were never part of any transfer, not just the transferred one.

This started immediately after receiving an App Transfer from another developer's account.

My support case ID is 102939200882, currently unresolved after 10+ days. I had a scheduled phone callback where no agent joined after 35 minutes on hold.

Given how many of us are reporting the same pattern (account-level TestFlight failure following app transfer), could someone from Apple engineering please look into whether there's a common backend issue affecting teams that recently received app transfers?

Any update would be greatly appreciated.

Answer 7

luketre OP

1w

Same here, asked for support since 7 days, no news yet.

Answer 8

merveuslu OP

1w

same issue its been this maybe over 3 days.