App stuck in “Waiting for Review” for 3+ weeks – possible review pipeline issue?

Question

Created 2w

Replies 4

Boosts 2

Participants 2

Hello,

My app "Zen Mahjong!" has been stuck in the App Review process for an unusually long time and I’m trying to understand if something might be wrong with the submission.

Timeline:

First submission entered “In Review” and stayed there for 6 days without a decision.
I rejected that build, uploaded a new build and resubmitted on February 17.
Since then the app has been in “Waiting for Review” for more than 3 weeks.

Additional context:

App size ~40 MB
Only IAP is a “Remove Ads” purchase
I already contacted Developer Support and opened an expedited review request.

Support also mentioned that this delay seems unusual.

Has anyone experienced something similar or could this indicate that the submission is stuck in the review pipeline?

Any guidance would be greatly appreciated.

Thank you.

Boost

Answer 1

endyjr OP

2w

Update: For additional context, before the current 3+ weeks in “Waiting for Review”, the previous submission also spent about 5 days in “Waiting for Review” and then 6 days in “In Review” without a decision.

So the overall review process for this app has now been ongoing for more than a month.

0

Answer 2

App Review OP

Apple

1w

Thank you for your post. We're investigating and will contact you in App Store Connect to provide further assistance. If you continue to experience issues during review, please contact us.

1

Answer 3

endyjr OP

1w

Hi @App Review,

Thank you for the response and for looking into this.

Just to check if there has been any update on the investigation. The app is still currently showing “Waiting for Review.”

Please let me know if you need any additional information from my side.

Thank you.

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Answer 4

endyjr OP

2d

Hi @App Review ,

I’m following up here as well because there has still been no progress.

The app has now been in “Waiting for Review” for a month (since February 17), and it has not entered the review phase at all.

At this point, this no longer looks like a normal delay. It looks like something is stuck or not functioning properly in the review process.

I’ve already contacted support multiple times (7 emails and 2 calls) and only received generic responses without any actual explanation or action. Meanwhile, the status hasn’t changed.

To be clear, the issue is not whether the app will be approved or rejected — the issue is that it has not been reviewed at all for an entire month, which is highly unusual.

Could you please provide a concrete update on:

whether this submission is actually in the review queue

if there is any issue blocking it

and what is being done to resolve it

At this point, a clear and specific explanation would be much more helpful than general responses.

Thank you.

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