Hey everyone,
I’m completely stuck and hoping someone here (or an Apple rep) can help, because Developer Support is just sending me the exact same template replies at this point.
I submitted a standard version update for my app (Hadiyyati - Luxury Gifts) back on February 7th. It has now been over 45 days, and the status is still permanently frozen on "Waiting for Review."
Here is the loop I am stuck in:
I've had an Expedited Review requested and approved 3 separate times.
Support gives me a case number, says they contacted the App Review Board, and tells me to wait.
Weeks pass, nothing happens, and when I follow up, I get: "At this time, your app review is proceeding normally, and there is no further action you need to take."
45 days for a store update is not "proceeding normally." I strongly suspect my submission (ID: aeadea76-8fb4-437c-9c04-60171b909f3e) is bugged, corrupted, or locked in a "ghost state" on the App Store Connect backend.
Has anyone dealt with a completely frozen submission like this? Is there a specific magic word or channel to get Tier 2 tech support to actually check the server status without me rejecting the build and starting all over?
Any advice is hugely appreciated!
