Hello,
I ran into an issue today after receiving a metadata rejection.
My current situation:
Rejection (Guideline 2.3.2): My app was rejected for its Metadata — I needed to update the description to clearly disclose that full access requires an in-app subscription as requested by the reviewer.
Accidental Resubmission: Before reading Apple's instructions carefully which stated I did not need to resubmit and only save the new app description, I accidentally hit "Add for Review" instead of simply saving the updated description and replying via App Store Connect.
App Store Connect Reply Option: After cancelling the accidental submission, the App Store Connect reply option became inaccessible.
Current State: I've since resubmitted via "Add for Review" with the corrected description already in place.
Previous Review time: I have previously experienced an unusually long "Waiting for Review" period — significantly past the 24–48 hour window before my review.
Current App Status: My Current App Status shows "Waiting for Review" again and I am afraid I may have restarted the entire review even though my app was only rejected for the App Description and I may have to wait a long time now as I did for my previous review.
Developer Support Email (Case ID: 102905099480): I've also contacted app support and have received no response as of yet.
Developer Support Phone Call: When navigating to App Review under Apple Support, the option to request a phone call is not available for this issue.
Has anyone else had this problem? And what should I do?
Thank you.
