Hey everyone, hoping someone here has seen this before because I'm losing my mind.
I uploaded my first TestFlight build yesterday and added two internal testers. Both of them accept the invite fine, but the moment they tap Install in the TestFlight app, they get:
▎ "The requested app is not available or does not exist"
My developer account is about a month old, but yesterday was the first time I actually pushed a build to App Store Connect. I've spent the last several hours triple-checking every setting and as far as I can
tell, everything looks right:
- Free Apps Agreement is Active under Business
- Price Schedule is set to USD 0 (Free)
- App is available in 175 countries
- Bundle ID matches between my project and App Store Connect
- Build metadata shows App Uses Non-Exempt Encryption: No (and the same key is in my Info.plist)
- The build status in my Internal Testing group "Team" is Testing with the green checkmark
- Both testers were added under Users and Access first, then to the internal group
- One tester shows "Accepted" status, but the Devices column is still empty — so the invite went through but the install never actually reaches the phone
- Tester is on iPhone running iOS 26, my build's minimum iOS is 18.0, so that's not it
I've uploaded 3 builds at this point (1.0.0 (2), (3), and (4)) — all of them show "Testing" in the group. None of them install.
Things I've tried so far:
-
Force-quitting and reopening TestFlight on the tester's phone
-
Resending the invite
-
Disabling Vision Pro testing in the group settings (there was a "Version 1.0 is not compatible" warning on the Vision Pro section in Pricing & Availability)
-
Asking a second person to try — same error
Any pointers appreciated. I've been at this for hours and I'm out of ideas. Happy to share screenshots or more details if it helps.
Thanks 🙏
