Hello,
I have opened Feedback Assistant report FB23583538 and would really appreciate if an Apple engineer could take a look.
This issue has already been investigated once by Apple Developer Support.
Previously, Apple confirmed that:
- my subscriptions are correctly configured,
- the products exist,
- the products are available,
- my App Store Connect configuration is correct.
Apple also analyzed a previous sysdiagnose and reported that no StoreKit purchase calls were found.
Since then, following RevenueCat's recommendations, I have:
- recreated all subscriptions,
- created new Product IDs,
- recreated my RevenueCat products and offerings,
- recreated my paywall,
- rebuilt the application,
- tested through TestFlight,
- verified all Bundle IDs and Product IDs.
RevenueCat now successfully loads all offerings and all StoreKit products.
The paywall displays the subscriptions correctly.
However, when tapping "Start Trial", the native Apple purchase sheet is never presented.
The application stays on "Preparing App Store checkout..." and eventually times out.
At this point I am trying to determine whether the purchase request actually reaches StoreKit or if it stops before StoreKit is invoked.
If an Apple engineer could review Feedback FBxxxxxxxx or advise what additional diagnostics would help identify where the purchase flow stops, I would be extremely grateful.
Thank you very much.
App: Vytal AI
- Bundle ID: com.ciborgu.vytalai
- Platform: iOS (TestFlight)
- Framework: Capacitor
- Purchase SDK: RevenueCat
- iOS version: (ta version exacte)
- Feedback ID: FB23583538