Hello Applet, I’m experiencing an issue with StoreKit on a TestFlight build. My app uses auto-renewable subscriptions through StoreKit and RevenueCat. Configuration already verified: App installed through TestFlight (not debug). Bundle Identifier: com.ciborgu.vytalai Paid Applications agreement is active. In-App Purchase capability is enabled. Three auto-renewable subscriptions exist in App Store Connect. Product IDs match exactly between App Store Connect, RevenueCat and the application. RevenueCat initializes successfully. A Sandbox test account has been created. Tested on a physical iPhone. Device restarted and app reinstalled from TestFlight. VPN and iCloud Private Relay disabled. When attempting to purchase a subscription, the Apple payment sheet never appears. Our diagnostics indicate that StoreKit does not return any available products for the configured Product IDs, preventing the purchase sheet from opening. Expected Product IDs: vytalai_premium_monthly vytalai_premium_yearly vytalai_premium_yearly_intro Could you please verify if there is any issue with the App Store Connect configuration, StoreKit availability, or the processing state of these subscriptions on Apple’s side? If additional logs or diagnostics are required, I can provide them. Thank you. I have already contacted Apple Developer Support regarding this same issue. Previously, I was advised to schedule a technical support meeting. However, when I requested the meeting, my request was declined because of the subject of my issue, so I was unable to speak with an Apple engineer. Since I have now completed all the recommended troubleshooting and the issue still persists, I would greatly appreciate it if this case could be reviewed by the appropriate technical team or a StoreKit engineer. Thank you for your assistance.

Hello, I'm developing a consumer iOS app (Capacitor + RevenueCat SDK) and I've been blocked for several weeks on a StoreKit issue: subscription products are never returned to the device, so the Apple payment sheet cannot open. I previously contacted Apple Support. I was told to request a phone call, but my call request was declined because of the topic (StoreKit / in-app purchases). I'm posting here hoping someone from Apple or the community can help. App details App name: Vytal AI Bundle ID: com.ciborgu.vytalai App Store Connect App ID: 6767160542 Team ID: JZF7CR3W8Z Distribution: TestFlight (physical iPhone, France) iOS deployment target: 15+ Subscription product IDs (auto-renewable) vytalai_premium_monthly vytalai_premium_yearly vytalai_premium_yearly_intro All three are in subscription group "Vytal AI" on the correct ASC app (not a typo bundle). Cleared for Sale is ON. Paid Apps Agreement is active. In-App Purchase capability is enabled on the App ID (checkbox is grayed out / locked, which I understand is normal). Problem On a real device via TestFlight: RevenueCat SDK configures successfully (public iOS API key present in build). Purchases.getProducts({ productIdentifiers: [...] }) returns { products: [] } — zero products. Because StoreKit returns an empty array, the Sandbox payment sheet never appears when the user taps Subscribe. This is NOT a UI issue — the native SDK call to Apple returns no products. What I've already verified Bundle ID in signed IPA matches ASC app: com.ciborgu.vytalai Subscriptions exist only on the correct app (not on an old typo bundle com.ciborgue.vytalai) Removed duplicate ASC app; old App ID cannot be deleted ("in use by App Store") but has no IAPs Regenerated EAS provisioning profile for com.ciborgu.vytalai Sandbox tester account configured on device (Settings → App Store → Sandbox Account) Tested without VPN / iCloud Private Relay Reinstalled app from TestFlight after ASC changes Waited for propagation after metadata / availability updates Associated Domains enabled (for deep links) — separate from IAP SDK / integration @revenuecat/purchases-capacitor 13.x Direct StoreKit fetch via Purchases.getProducts() (not only RevenueCat offerings) Same result: 0 products from Apple Expected vs actual Expected: StoreKit returns 3 subscription products in Sandbox; payment sheet opens on purchase. Actual: products array is always empty; no payment sheet. Questions Why would StoreKit return 0 products for valid auto-renewable subscriptions on TestFlight when metadata is "Waiting for Review" / in review — shouldn't Sandbox still return products per TN3186? Is there an ASC configuration state (availability, subscription group localization, missing review screenshot on yearly products, etc.) that causes StoreKit to return zero products even in Sandbox? Is there an internal flag or propagation delay on Apple's side I should ask to be reset for this app/bundle? I'm happy to provide additional logs, a sysdiagnose, or a short screen recording from TestFlight showing the empty product response. Thank you for any guidance — this is blocking App Review (Guideline 2.1) and I cannot test IAP at all. Nathan

StoreKit getProducts returns 0 subscriptions on TestFlight for product IDs vytalai_premium_monthly, vytalai_premium_yearly, vytalai_premium_yearly_intro (bundle com.ciborgu.vytalai, build 112+). All metadata submitted, Paid Apps Agreement active. Please check why Sandbox catalog is empty for this app.

Hello, I have opened Feedback Assistant report FB23583538 and would really appreciate if an Apple engineer could take a look. This issue has already been investigated once by Apple Developer Support. Previously, Apple confirmed that: my subscriptions are correctly configured, the products exist, the products are available, my App Store Connect configuration is correct. Apple also analyzed a previous sysdiagnose and reported that no StoreKit purchase calls were found. Since then, following RevenueCat's recommendations, I have: recreated all subscriptions, created new Product IDs, recreated my RevenueCat products and offerings, recreated my paywall, rebuilt the application, tested through TestFlight, verified all Bundle IDs and Product IDs. RevenueCat now successfully loads all offerings and all StoreKit products. The paywall displays the subscriptions correctly. However, when tapping "Start Trial", the native Apple purchase sheet is never presented. The application stays on "Preparing App Store checkout..." and eventually times out. At this point I am trying to determine whether the purchase request actually reaches StoreKit or if it stops before StoreKit is invoked. If an Apple engineer could review Feedback FBxxxxxxxx or advise what additional diagnostics would help identify where the purchase flow stops, I would be extremely grateful. Thank you very much. App: Vytal AI Bundle ID: com.ciborgu.vytalai Platform: iOS (TestFlight) Framework: Capacitor Purchase SDK: RevenueCat iOS version: (ta version exacte) Feedback ID: FB23583538

Hello, I'm developing a Capacitor/Next.js iOS app with RevenueCat for auto-renewable subscriptions. On a real iPhone via TestFlight, StoreKit never returns my subscription products, so the Apple payment sheet never appears. App TestFlight builds tested: 110, 111, 112 (iOS 1.1.0) In-App Purchase capability enabled on App ID Paid Applications Agreement: active Banking/tax: active Subscription product IDs (auto-renewable, same subscription group) vytalai_premium_monthly vytalai_premium_yearly vytalai_premium_yearly_intro (exit offer) What happens Install app from TestFlight on physical iPhone Navigate to paywall App calls RevenueCat → Purchases.getProducts() with the 3 product IDs above StoreKit returns 0 products (or configure/getProducts times out) UI shows: "Apple Store: 0 subscriptions on this device — Sandbox popup cannot open" Tapping subscribe does not open the Apple payment sheet Fallback prices appear (3.49 / 29.99) instead of live App Store prices (3,49 € / 29,99 €), which suggests StoreKit is not returning products. What we already verified Correct bundle ID in build metadata NEXT_PUBLIC_REVENUECAT_API_KEY_IOS (appl_*) embedded in EAS production build Provisioning profile regenerated and active Subscription metadata corrected (was Rejected, now Waiting for Review) All 3 subscriptions attached to app version submission RevenueCat offering "default" with monthly, annual, and annual_intro packages App Store Server Notifications URL configured to RevenueCat Legal pages open in-app (no external cookie banner on native) Testing on TestFlight only (not Safari/web) App Review context We received Guideline 2.1(b) rejections because: Error on purchase page Exit offer (50% OFF / €1.91 per month equivalent) referenced product vytalai_premium_yearly_intro which was not submitted for review initially — now added and submitted with the app version. Question Even with subscriptions in "Waiting for Review" state and metadata completed, should StoreKit Sandbox/TestFlight return these products on device so we can test the payment sheet before approval? If not, what exact App Store Connect state is required for StoreKit to return products on TestFlight? Any guidance on why getProducts would return 0 for valid product IDs on a TestFlight build would be greatly appreciated. Thank you.

Bonjour j'ai crée un ticket pour une question sur feedback il ya une semaine et n'ai tujours pas eu de reponse (numéro de ticket : 102916971507) App name: Vytal AI Bundle ID: com.ciborgu.vytalai App Store Connect App ID: 6767160542 Team ID: JZF7CR3W8Z