Subscriptions missing after initial app release

Question

Created 2w

Replies 3

Boosts 0

Participants 3

Hey everyone,

I'm dealing with a strange issue with auto-renewable subscriptions in my app, and hoping someone can help or point me to the right direction.

Here's what happened:

Earlier I got my initial app version approved and released with monthly and yearly subscriptions in App Store Connect. And I checked that the app went live, and I could see the subscriptions in a fresh App Store install.

But a few weeks after that, I noticed the subscriptions were gone from the app, then I went checking in App Store Connect, and found subscriptions were in some developer attention required state (something along the line).

I then submitted a new app version with an additional subscription item, hoping I could reselect the prev 2 subscriptions and the new one for review, together with the new app build. And the subscriptions were in Waiting for Review status.

But app reviewer responded that they can't see any subscription for review, and can't proceed with the review. And I noticed that the Subscriptions page shows the banner Your first subscription must be submitted with a new app version. Create your subscription, then select it from the app’s In-App Purchases and Subscriptions section on the version page before submitting the version to App Review., as if I had never got any subscription approved & released before.

Now I'm completely stuck. App reviewer can't see the subscriptions, and I see in App Store Connect my subscriptions are in Waiting for Review status.

Thanks a lot for any help!

Answer 1

thinkcomp OP

1w

Take a look at this...

https://developer.apple.com/forums/thread/838465

Everyone is having this problem because App Store Connect is a nightmare. You aren't the only one.

Answer 2

Tomato OP

1w

Everyone is having this problem because App Store Connect is a nightmare.

Not really... I had 6 or 7 iOS software titles with subscription plans last year alone. It's only new comers who are having problems. People don't come here every time their app with subscriptions are accepted. And only those new people contact Apple Support and file an expedite request several times just for a single submission.

Answer 3

binf OP

1w

thanks @thinkcomp that clears up some confusion for me. So I suppose I need to use draft submission to plan the review for both the app and the subscriptions.

But there is no way for me to "cancel" the ghost "Waiting for Review" state for the renewable subscriptions.

In lower right "Draft Submissions" panel, I can't see any submission to include in the submission, probably due to the fact those subs are in "Waiting for Review" state.

Thought about even removing the subscriptions and re-creating them, but seeing no way to do so.

Will try creating a new subscription/group to submit...