Dear App Review Team,
I am writing to escalate our app review, which has now been unresolved for 71 days.
App ID: 6705133649 Original submission: 1 June 2026 Current date: 11 August 2026
The specific concern is not only the total duration, but the response time on each individual round. Every time we address a raised issue and resubmit, we wait an extended period for any reply at all:
• One resubmission took 12 days to receive a response • Another took 45 days
Each reply, when it finally arrived, raised a single new issue rather than a complete list — so we resolve it, resubmit, and the wait begins again.
Every one of our previous submissions to this same app was reviewed within 24 to 48 hours. We would genuinely like to understand what has changed. A shift from 48 hours to 45 days on the same app, same account, and same category of build is not something we can explain from our side, and no communication we have received has explained it either.
We are requesting:
- Escalation to a senior member of the App Review team
- An explanation for why review times on this app have moved from 24–48 hours to 12–45 days per round
- A consolidated list of every outstanding concern, so we can address all of them in a single resubmission rather than one per cycle
- Confirmation of whether any account-level hold or flag applies to us
- An estimated timeline for resolution
We have complied fully and promptly with every request made so far and will continue to do so. We can provide demo credentials, a screen recording of the complete user flow, or a call with our engineering team at any time convenient to you.
This delay is materially affecting our users and our business, and we would be grateful for your urgent attention.
Thank you,